Customer Banking Agent

Capita plc.; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A consulting and digital services company in the UK is seeking a motivated individual for a customer service role. The ideal candidate will have strong communication skills and experience in fast-paced environments, particularly in customer service or financial sectors. Responsibilities include ensuring accurate information entry and providing effective customer solutions. This role promises opportunities for learning and career advancement in a supportive environment.

Benefits

Exclusive discounts and benefits

Opportunities for learning and development

Qualifications

• Strong verbal and written communication skills are crucial.
• Experience in a call centre customer service role.
• Experience using multiple computer systems is essential.

Responsibilities

• Engage with customers, ensuring information accuracy in multiple systems.
• Provide solutions and support in dynamic environments.
• Contribute to creating better outcomes for clients.

Skills

Communication

Customer Service Experience

Ability to thrive in a fast-paced environment

Job description

Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology Embracing learning, coaching and development to continuously improve your skills and capability Efficiently navigating multiple systems while engaging with customers, ensuring all information entered is accurate. Prior experience with using multiple systems is essential.**Experience** – Showcase your expertise in at least one of the following areas: Call Centre Customer Service: Experience in a call centre customer service role. Fast-Paced Office Environment: Experience in a dynamic and fast-paced office setting. Healthcare Environment: Experience dealing with vulnerable clients in a healthcare environment. Financial Services: Experience working in the financial services sector. Additionally, experience using multiple computer systems is a must.Bring these skills to our team and make a real difference! **Skills:****Communication**: Strong verbal and written communication skills are crucial for engaging with customers, explaining complex information clearly, and building rapport : The ability to assess situations, devise effective solutions and and thrive in an everchanging environmentJoin our diverse and dynamic team of experienced, innovative, and dedicated professionals! With us you'llWe're committed to providing the support you need to thrive and succeed. This isn'tprevious experience is essential. Our goal is to create better outcomes for you and our client. find countless opportunities to learn new skills and advance your career. an entry-level role, so some **Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.**