Customer Assistant - Administration Assistant -Lisburn

Marks & Spencer Plc; Lisburn; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading retail company in Northern Ireland seeks an Administration Assistant to support store operations. You will ensure deliveries are managed efficiently, assist in stock management, and provide exceptional customer service. The ideal candidate should be digitally confident, flexible, and a team player, working closely with colleagues to create a positive shopping experience. Applicants should be prepared to adapt to various tasks in a fast-paced retail environment.

Benefits

Employee discounts

Training and development opportunities

Qualifications

• Strong customer service skills and the ability to put customers first.
• Confident in using digital tools for tracking and managing stock.
• Ability to adapt to changing tasks and priorities in a fast-paced environment.

Responsibilities

• Accept and unpack deliveries to keep the store stocked.
• Work collaboratively with team members across departments.
• Engage with customers to understand their needs and provide assistance.

Skills

Customer service

Digital capability

Teamwork

Flexibility

Attention to detail

Job description

Administration Assistant

Work Pattern

Week 1 Monday: 09:00–17:00 Wednesday: 09:00–17:00 Thursday: 09:00–17:00 Saturday: 09:00–17:00

Week 2 Sunday: 09:00–17:00 Monday: 09:00–17:00 Thursday: 09:00–17:00 Friday: 09:00–17:00

Join our team at M&S as a Customer Assistant in Administration, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our Administration team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth administration, supporting your team and helping to create an inclusive environment.

Flexibility is also vital. You should be confident working across various administrative tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Purpose

• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver ‘best in town’ standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve

Key Accountabilities

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates, it’s strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change
• Good Knowledge of VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG