Customer and Trading Manager - Convenience (London Leicester Area)

Sainsbury's Supermarkets Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket retailer is seeking a Customer and Trading Manager for their London Store Support Centre. You will lead daily operations, manage a team, and ensure superb customer service in a fast-paced environment. The ideal candidate has strong operational leadership skills and a proven track record of meeting or exceeding KPIs. This role offers numerous benefits including discounts and an annual bonus scheme.

Benefits

10% discount off shopping

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension contributions

Well-being support

Cycle to Work scheme

Qualifications

• Proven track record in delivering excellent customer service.
• Experience leading a team in a fast-paced environment.
• Success in meeting or exceeding KPIs.

Responsibilities

• Oversee daily store operations.
• Manage team performance and capabilities.
• Ensure efficient and safe customer service.

Skills

Brilliant customer service

Operational leadership skills

Performance management

Coaching and motivating teams

Job description

Customer and Trading Manager – Convenience (London Leicester Area)

Salary: From £33,050

Location: London Store Support Centre and Home, London, EC1M 6HA

We are recruiting managers for convenience stores across the London Leicester Square area. If you apply, we will review your CV and invite you to an interview at one of our shops.

Leading in our stores

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors.

What you’ll be doing

• Work closely with a small team of managers to ensure the store runs like clockwork every day.
• Take responsibility for the day‑to‑day running of the store, often being the only manager on site with full accountability.
• Collaborate with the team to complete all tasks, ensuring customers are served efficiently and safely.
• Manage people: performance and capability, conduct disciplinaries, and ensure accurate scheduling and pay.
• Support other convenience stores when needed as part of our close‑knit network.

What makes a great customer & trading manager

• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues, or other employee‑relations issues.
• Leads operations and is comfortable doing this alone in the absence of senior management.
• Track record of delivering excellent customer service and coaching colleagues.
• Experience of motivating others, driving performance, and keeping operations running smoothly.
• Operational leadership skills and responsibility for store operations when senior managers absent.
• Demonstrated success in meeting or exceeding KPIs – sales, availability, customer satisfaction, colleague engagement.
• Strong employee‑relations background – performance and absence management.

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues.
• Experience leading a team in a fast‑paced, customer‑facing environment.
• Operational leadership skills and experience taking responsibility for store operations without senior managers.
• Demonstrated success in meeting or exceeding KPIs in sales, availability, or customer satisfaction.
• Experience managing employee‑relations issues, including performance and absence management.

Benefits

• 10% discount off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks (increases to 15% off at Sainsbury’s Fridays & Saturdays and 15% off at Argos on payday).
• Annual bonus scheme based on our and your performance.
• Free food and hot drinks provided in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4‑7.5% of your contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Well‑being support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to fulfil your potential.
• Cycle to Work scheme – lease a new bike and cycling equipment while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. We offer enhanced discretionary leave for families and support for carers, along with mentorship, training, career progression pathways, and initiatives celebrating diversity.

Reasonable adjustments

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.