Customer Advisor (South Outer M25)

Stellantis group; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive manufacturer in Coventry is seeking an experienced Customer Advisor to join their team. The successful candidate will be responsible for communicating with customers, providing service quotations, and guiding customers through repairs. This position offers a dynamic work environment with opportunities for career advancement, supported by a comprehensive benefits package including company car schemes and training opportunities.

Benefits

Company car scheme

Exclusive retail discounts

Employer Pension Contribution

Enhanced Maternity, Paternity and Adoption Leave

Training Opportunities

Health Cash Plan

Qualifications

• Experience in customer service is a must.
• Ability to handle customer inquiries effectively.
• Familiarity with digital systems preferred.

Responsibilities

• Communicate clearly with customers and colleagues.
• Adopt new digital systems and processes.
• Estimate repair costs and resolve customer concerns.

Skills

Clear communication

Customer service

Digital literacy

Job description

Manufacturer owned dealership opportunity.

We are looking for an experienced automotive Customer Advisor.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Role Description:

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.

You will also be the go-to person when the customer wants us to:

• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update them on progress or additional works needed.
• Prepare and explain invoices and take payments.

A Day in the Life

“No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily.

We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments.

Always on the go, with something to do, the day never drags.

This is a fast paced and rewarding job, with the opportunity to develop a career.

Let's Work Together:

Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.

This is a great opportunity for you to become a key member of our Aftersales team.

An exciting new opportunity has come up here at DEALERSHIP as we’re on the lookout for a Customer Advisor to join our team.

It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis & You customer journey.

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Benefits of a career with Stellantis & You UK

We consider Stellantis & You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well‑being:

• Company car scheme – up to two vehicles with insurance, servicing and breakdown & tyre cover included.
• Exclusive retail discounts – through our Rewards Apps.
• Up to 7 % Employer Pension Contribution.
• Annual Leave – 22 days increasing to 26 with continued service, plus bank holidays.
• Enhanced Maternity, Paternity and Adoption Leave.
• Employee Assistance Programme.
• Reward Gateway – access to over 500 deals.
• Personal Accident Insurance – worldwide cover.
• Health Cash Plan – claim a percentage of daily health expenses.
• Training Opportunities – e‑learning and professional development.
• Shared Incentive Plan – investment in the Stellantis Group.
• Occupational Health – highest degree of physical, mental and social well‑being for employees.
• Family‑Friendly Policies – maternity, paternity and adoption leave provisions.

Get in touch

We are available Mon – Fri: 8 am – 6 pm and Sat 8.30 am – 12.30 pm