Correspondence Customer Service Agent

Marston Holdings Limited; Rochdale; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A major UK service provider is seeking a Correspondence Customer Service Agent to join their team. In this role, you will interact with customers through written communication, processing payments and resolving queries. The ideal candidate should possess excellent written communication skills, strong attention to detail, and a target-driven mindset. This full-time position offers hybrid working options, supportive team environment, and numerous employee benefits including 25 days of annual leave and pension scheme.

Benefits

25 days annual leave plus bank holidays

Enhanced maternity/paternity packages

Pension scheme

Discounts on shopping, travel, and leisure

Free on-site parking

Qualifications

• Calm under pressure with a positive outlook.
• Strong attention to detail.
• Target-driven mindset.

Responsibilities

• Engage with customers through written communication.
• Process payments and set up payment plans.
• Resolve customer queries.

Skills

Excellent written communication skills

Effective organisational abilities

Ability to handle objections

Flexibility to work collaboratively

Working knowledge of Microsoft Office

Job description

Correspondence Customer Service Agent

Location: Rochdale

Are you calm under pressure, with a positive outlook and a passion for doing the right thing?

If that sounds likeсё you - we would love to welcome you to Marston Holdings, where your empathy, communication skills, and attention to detail can change lives.

At Marston Holdings, we are not just another contact centre. We are a trusted partner to government and private sector clients, delivering intelligent, tech‑driven solutions that make communities stronger and fairer.

We have an exciting opportunity for a Correspondence Customer Service Agent to join our team on a full‑time permanent basis.

As a Correspondence Customer Service Agent at Marston Holdings Ltd you will play a key role within our contact centre. You will engage with customers through written communication helping them reach positive outcomes – whether that involves processing payments, setting up payment plans or resolving queries.

We are committed to your development and will provide ongoing support and coaching throughout your career enabling you to surgeons through our development pathways and achieve your full potential.

What We Are Looking For

• Excellent written communication skills with strong attention to detail
• Effective organisational and communication abilities
• A target‑driven mindset негізтяххэн жауапкершілік
• The ability to handle objections confidently and professionally
• The flexibility to work independently as well as collaboratively within a team
• A good working knowledge of Microsoft Office applications

Why You Will Love It Here

We believe in supporting our people so they can do their best work—and enjoy doing it:

• Working hours: Monday to Friday with shifts between 8am‑4pm or 9am‑5pm
• Hybrid working offered upon successful completion of the probation period, providing flexibility between office and remote work
• Free on‑site parking facilities
• Supportive, dynamic and friendly team
• 25 days annual leave plus bank holidays
• Enhanced maternity/paternity packages (eligibility criteria apply)
• Pension scheme
• Access to a suite of staff benefits: discounts on shopping, travel, leisure, wellbeing and more
• A values‑driven team where inclusion, fairness and integrity aren’t just buzzwords

Who We Are

Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting‑edge, tech‑enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide‑reaching impact, we offer the kind of stability, purpose and opportunity that can take your career further.

We are proud to be an equal opportunity employer–we welcome applicants from all backgrounds and walks of life.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.