Contact Centre Team Lead & Performance Coach

JD Sports Fashion Plc; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports retailer is seeking a Contact Centre Team Leader to guide and motivate a team of Advisors at the JD Gyms Contact Centre in Leeds. The successful candidate will ensure high-quality member service, drive performance, and lead the team to achieve service standards. Responsibilities include coaching team members, managing workloads, and providing constructive feedback. This is an excellent opportunity for someone passionate about team leadership and customer service.

Responsibilities

• Lead, coach, and develop a team of advisors to achieve performance targets and service standards.
• Manage team workload, resource planning, and daily operational performance.
• Provide ongoing feedback and 1:1 coaching.

Job description

A leading sports retailer is seeking a Contact Centre Team Leader to guide and motivate a team of Advisors at the JD Gyms Contact Centre in Leeds. The successful candidate will ensure high-quality member service, drive performance, and lead the team to achieve service standards. Responsibilities include coaching team members, managing workloads, and providing constructive feedback. This is an excellent opportunity for someone passionate about team leadership and customer service.