Complaint Resolution Specialist – Customer Care

Realestatebd; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading real estate company in Slough is looking for a Customer Care Specialist - Complaints to manage customer inquiries and ensure compliance with regulatory requirements. The ideal candidate will have strong telephony skills and a proven track record in resolving complaints effectively. Experience in the automotive or consumer finance industry is preferred. This role offers an opportunity to enhance customer satisfaction through commitment to the organization’s values.

Qualifications

• Proven track record of handling complaints.
• Experience with Financial Ombudsman Service complaints preferred.
• Familiarity with relevant regulations and legislation preferred.

Responsibilities

• Address and resolve all customer complaints promptly.
• Liaise with Retailers and Manufacturer teams as appropriate.
• Monitor performance to ensure adherence to targets.

Skills

Complaint resolution

Telephony expertise

Regulation understanding

Education

A levels or equivalent

Tools

Excel

Word

Job description

A leading real estate company in Slough is looking for a Customer Care Specialist - Complaints to manage customer inquiries and ensure compliance with regulatory requirements. The ideal candidate will have strong telephony skills and a proven track record in resolving complaints effectively. Experience in the automotive or consumer finance industry is preferred. This role offers an opportunity to enhance customer satisfaction through commitment to the organization’s values.