Communications Lead

Sodexo France; Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading global services company is seeking an experienced FM Communications Lead in Manchester. This role involves crafting communication strategies, developing materials for FM and CAFM projects, and ensuring all stakeholders are informed of project updates and benefits. Ideal candidates will have a strong communication background, experience in technology-driven environments, excellent verbal and written skills, and the ability to manage multiple communication streams effectively. Competitive salary and various benefits offered.

Benefits

Competitive salary

Health benefits

Employee assistance program

Gym discount

Discounts at over 1,900 brands

Qualifications

• Proven experience developing communication strategies for complex projects.
• Ability to translate technical information into user-friendly content.
• Experience supporting change management activities.

Responsibilities

• Lead communication planning and delivery for FM and CAFM projects.
• Develop communication materials like updates, briefings, and user content.
• Monitor communication effectiveness through feedback and analytics.

Skills

Strong background in communications

Experience in FM or technology-driven projects

Excellent written and verbal communication

Ability to influence stakeholders

Analytical and problem-solving skills

Job description

# Communications Lead### Job IntroductionWe’re seeking an experienced and proactive **FM Communications Lead** to drive clear, consistent, and engaging communication across FM system and project initiatives. In this role, you’ll shape communication strategies, support project delivery teams, and ensure stakeholders at all levels understand key updates, changes, and benefits related to FM and CAFM programmes.Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.For more information on Sodexo Careers please visit Sodexo Careers.**Main Responsibilities*** Lead communication planning and delivery for FM and CAFM‑related projects, ensuring messaging is clear, timely, and aligned with project objectives.* Work closely with the FMi Leadership Team to ensure communication around deployments, roadmaps, and system changes is consistent and accessible.* Develop communication materials including project updates, stakeholder briefings, newsletters, presentations, FAQs, and user‑facing content.* Support change management activities by creating communication plans that help users understand system changes, benefits, and impacts.* Act as the central point of contact for FM project communications, ensuring alignment across DELIVERY, Deployment, Training, and Operational teams.* Coordinate communication timelines to support project milestones, go‑live activities, and mobilisation phases.* Manage escalations related to communication gaps or misunderstandings, ensuring issues are addressed quickly and effectively.* Maintain communication channels and ensure information is shared consistently across teams and segments.* Support the creation and maintenance of knowledge‑base content, user guides, and internal communication resources.* Monitor communication effectiveness through feedback, engagement metrics, and stakeholder input, using insights to improve future communication strategies.**The Ideal Candidate*** Strong background in communications, ideally within FM, CAFM, or technology‑driven project environments.* Skilled in developing communication strategies for complex or technical projects.* Experience supporting change management and translating technical information into clear, user‑friendly messaging.* Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels.* Strong analytical and problem‑solving skills, able to identify communication gaps and propose effective solutions.* Adaptable and able to prioritise in a fast‑paced environment, working independently when required.* Strategic thinker with a growth mindset and a passion for improving communication processes.* Able to work under pressure and meet tight deadlines while maintaining accuracy and quality.* High attention to detail with a structured, organised approach to managing multiple communication streams.* Experience supporting or coordinating FM system, deployment, or mobilisation projects is highly desirable.**Package Description**Competitive Salary depending on experience**Working with Sodexo is more than a job; it’s a chance to be part of something greater.****You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way****.****In addition, we offer**20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.For further details regarding our Sodexo benefits please see attached.**About The Company**At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.### Attached documents| | || --- | --- || Salary | Competitive salary depending on experience || Frequency | Annual || Job Reference | SDX/TP/1129899/151855 || Contract Type | Permanent – Full Time || Closing Date | 05 January, 2026 || Job Category | Facilities Management || Business Unit | UK Tech and Services || Location | Manchester, United Kingdom || No. of positions | 1 || Posted on | 16 December, 2025 || OpenStreetMap contributorsDirections to### Spread the word