Client Services Administrator

GC Partners Group Ltd.; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial exchange company in London is seeking a Client Services Administrator to support the Private Client Dealing Desk. The ideal candidate will have at least 1 year of experience in an administrative or customer service role, strong attention to detail, and excellent communication skills. This role offers the opportunity to work in a dynamic team and includes benefits such as 25 days of holiday and complimentary health insurance.

Benefits

25 days of holiday per year plus bank holidays

Workplace pension with employer contributions

Complimentary health insurance

Employee assistance programme

Opportunities for growth within a truly global business

Qualifications

• Minimum 1 year of experience in an administrative or customer service role.
• Strong time management skills with the ability to adapt to changing workloads.
• Meticulous attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Strong team player.

Responsibilities

• Take ownership of administrative tasks for the private client dealing team.
• Identify and address any issues to maintain operational efficiency.
• Handle sensitive information with honesty and confidentiality.
• Ensure compliance with relevant policies and regulations.
• Strive for accuracy in recording and maintaining information.

Skills

Administrative skills

Customer service experience

Communication skills

Time management

Attention to detail

Team collaboration

Education

Degree in a relevant area

Job description

Overview

Direct message the job poster from GC Partners

Are you ready to elevate your career in a dynamic and rapidly growing company? At GC Partners, we place service at the heart of everything we do. As a specialist financial exchange company, we leverage over 20 years of experience and bespoke technology to help private and corporate clients move their money globally at the best exchange rates. With six offices worldwide, including in Hong Kong and Dubai, and plans for further expansion, we're excited to invite you to join our team.

We have a fantastic opportunity for a Client Services Administrator to become an integral part of our bustling Private Client Dealing Desk. If you're collaborative, adaptable, driven to succeed, and seeking your next career opportunity, we want to hear from you!

Job Purpose

In this pivotal role, you will provide essential support to our team of FX Dealers, ensuring the smooth operation of our busy and expanding desk. This is a great opportunity to join a thriving team within a fast-paced and rapidly expanding company.

Responsibilities

• Take ownership of administrative tasks, ensuring timely and accurate support for the private client dealing team and seamless coordination with third-party providers.
• Proactively identify and address any issues to maintain operational efficiency.
• Demonstrate enthusiasm and dedication in supporting the team’s efforts, ensuring all tasks are carried out with a focus on excellence and continuous improvement.
• Maintain the highest standards of honesty and confidentiality when handling sensitive information, such as KYC (Know Your Customer) data and client onboarding documentation.
• Ensure compliance with relevant policies and regulations.
• Consistently strive for accuracy and precision in recording and maintaining information, managing accounts, and coordinating with third-party providers to meet company standards.

Person Specification

• Minimum 1 year of experience in an administrative or customer service role
• Strong time management skills with the ability to adapt to changing workloads and priorities
• Meticulous attention to detail
• Excellent interpersonal, verbal, and written communication skills
• Strong team player

Qualification & Experience

• Minimum 1 year of proven experience in a customer service or administration position
• Degree in a relevant area

Benefits of working at GC Partners

• 25 days of holiday per year plus bank holidays
• Workplace pension with employer contributions
• Complimentary health insurance
• Employee assistance programme
• Opportunities for growth within a truly global business

Equal opportunities

GC Partners is an equal opportunity employer. We welcome applicants from all backgrounds and ensure fair consideration throughout the recruitment process.