Clerical Officer/Receptionist

Transformationunitgm; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Nottingham is seeking a Clerical Officer/Receptionist to deliver high-quality reception and administrative services within the Child Development Centre. The successful candidate will manage appointments, assist staff and patients, and maintain vital records. Applicants should demonstrate good communication skills and an understanding of confidentiality requirements. A proactive attitude in supporting diverse teams is essential. The role requires NVQ2 Business & Administration or equivalent experience.

Benefits

Health and Wellbeing programs

Diversity and Inclusion networks

Qualifications

• Experience of working in an office environment.
• Knowledge of SystmOne or RiO.

Responsibilities

• Provide a welcoming and confidential reception service.
• Ensure efficient clerical support to clinical and managerial staff.
• Book and notify patients of appointments.
• Maintain manual and electronic records.

Skills

Excellent IT skills and knowledge of IT systems

Excellent telephone manner

Ability to work as part of a team

Previous NHS / S1 Experience

Education

NVQ2 Business & Administration or working towards

Minimum OCR/RSA II typing/word processing or equivalent

ECDL or equivalent

Job description

Main area Administration Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (8.30 am -5pm) Job ref 186-1348-25-CS-A

Employer Nottinghamshire Healthcare NHS Foundation Trust Employer type NHS Site Child Development Centre Town Nottingham Salary £24,465 per annum (pro rata for part time) Salary period Yearly Closing 04/01/2026 23:59

Clerical Officer/Receptionist

Band 2

We fully support the use of AI and other tools to assist in writing your application. However, it's essential that the content, especially your supporting statement, is personalised and factually accurate. Your application should reflect your genuine experiences and qualifications to ensure authenticity and credibility

Job overview

An exciting opportunity has arisen for an enthusiastic individual to undertake the role of Clerical Officer/Receptionist within our Child Development Centre. As a member of the administration team you will ensure a high quality reception and efficient administration service is provided to patients/staff & visitors.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

Main duties of the job

To participate in the provision of a welcoming and confidential reception service to clients, staff and visitors.

To participate in the provision of an efficient clerical support service to clinical and managerial staff.

To provide reception duties for staff and patients, taking calls & tasking staff as appropriate.

To effectively support room bookings.

To deal with requests, incoming calls and enquiries and forward onto the relevant personnel as appropriate.

To book and notify patients of appointments.

To ensure that manual and electronic records are maintained and up to date, including scanning of documents into health records.

To ensure security of the building, ensuring effective staff signing in lists and linking to health & safety.

You will be required to have good written and verbal communication skills as the role entails liaising with staff, clients and other agencies at all levels.

Working for our organisation

TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

Detailed job description and main responsibilities

Please see the Job description and Person Specification for further details.

Please note that this post does not meet the pay or skill level required for a Skilled worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker/Health Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker/Health & Care visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Person specification

Qualifications

• NVQ2 Business & Administration or working towards
• Minimum OCR/RSA II typing/word processing or equivalent
• ECDL or equivalent

Experience

• Experience of working in an office environment
• SystmOne or RiO

Skills

• Excellent IT skills and knowledge of IT systems
• Excellent telephone manner
• Ability to work as part of a team
• Previous NHS / S1 Experience

Knowledge

• Awareness of confidentiality requirements (GDPR)

Values and Behaviours

• All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust’s expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Additional Information

• We reserve the right to close the post early once we have received a sufficient number of applicants.
• The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria.
• In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.
• For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.