Claims Handler — World‑Class Support & Career Growth

Pacifica Group; North East; On-site; GBP 19,000 - 24,000; Full time

Job summary

A leading domestic support services provider in the UK seeks a Claims Handler in Houghton-le-Spring. The role includes managing customer claims, providing exceptional service, and ensuring compliance with procedures. Candidates should possess strong customer service and problem-solving skills. The position offers extensive benefits, including up to 33 days of holiday and career progression opportunities.

Benefits

Up to 33 days’ holiday

Pension scheme

Free multi-appliance protection cover

Free on-site parking

Exclusive discounts

Regular company events

Career progression opportunities

Qualifications

• Exceptional customer service skills for internal and external clients.
• Strong problem-solving capabilities.
• Flexible working style suitable for a contact centre environment.
• Ability to manage multiple tasks effectively.

Responsibilities

• Answer inbound calls to manage customer claims.
• Raise and process new claims efficiently.
• Ensure compliance with processes and procedures.
• Conduct administrative tasks as assigned.

Skills

Customer service

Problem-solving skills

Multitasking

Time-management

Organizational skills

Tools

Microsoft Excel

Microsoft Word

Job description

A leading domestic support services provider in the UK seeks a Claims Handler in Houghton-le-Spring. The role includes managing customer claims, providing exceptional service, and ensuring compliance with procedures. Candidates should possess strong customer service and problem-solving skills. The position offers extensive benefits, including up to 33 days of holiday and career progression opportunities.