Claims and Inquest Officer

Transformationunitgm; Greater London; On-site; GBP 37,000 - 46,000; Full time

Job summary

A leading NHS trust in London is looking for a Claims and Inquest Officer to support the management of inquests and claims. The role involves acting as the initial point of contact for communications related to coroners’ inquests and claims, ensuring efficient case management from start to finish. Candidates should possess a degree or equivalent experience, excellent communication and IT skills, and a demonstrated ability to handle inquiries and documentation in a high-pressure environment. The position offers a salary range of £37,259 - £45,356 per annum including High Cost Area Supplement.

Benefits

High Cost Area Supplement

Competitive salary

Qualifications

• Demonstrable experience in handling enquiries relating to Coroners’ Inquests.
• Experience in case handling for clinical litigation and third-party claims.

Responsibilities

• Support the Claims and Inquest Managers with new claims and follow-ups.
• Update the claims module in the Trust’s Radar system.

Skills

Fast, accurate keyboard skills

Excellent IT skills

Excellent communication skills

Time management

Ability to draft correspondence

Education

Degree level or equivalent

Tools

Datix Integrated Risk Management Software

Microsoft applications

Job description

Employer London Ambulance Service NHS Trust Employer type NHS Site HQ Town London Salary £37,259 - £45,356 per annum including HCAS Salary period Yearly Closing 26/01/2026 23:59 Interview date 09/02/2026

Claims and Inquest Officer

NHS AfC: Band 5

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time

Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.

Job overview

To support the Claims and Inquest Managers across a portfolio of Inquests and legal claims. The Claims and Inquest Assistant will be the initial point of contact for all communications relating to Coroners’ Inquests and Claims, and will activate the processes to ensure that each case is managed efficiently systematically through to completion and outcome. The post holder will be responsible for setting up, maintaining and keeping up to date, and then closing, the Radar folder for each case within their remit. Responsibilities will include producing a complete file set for each Inquest and Claim as requested by the relevant Claims and Inquest Manager.

• Claims support includes clinical litigation, employer and third party liability claims, and Inquest support includes managing and preparing inquests to conclusion.

Please note Interviews will be held W/C 09/02/2026

Main duties of the job

• Support the Claims and Inquest Managers with the investigation and reporting of new claims and follow up on mature claims, including obtaining relevant documentation, scanning / copying documents arranging interviews to obtain witness statements, and reporting to the NHS Litigation Authority.
• Update the claims module in the Trust’s Radar risk management system to maintain an accurate and current record of progress.

Working for our organisation

Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London – using our unique pan‑London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Detailed job description and main responsibilities

Please see attached the Job description for full detailed list of roles and responsibilities for this role.

Person specification

Qualifications, Accreditations, Education

• Degree level or equivalent
• Fast, accurate keyboard skills to fulfil the duties of the role
• Excellent IT and organisational skills
• Excellent communication and interpersonal skills

Experience

• Recent and demonstrable experience in handling enquiries in connection with Coroners’ Inquests
• Recent and demonstrable experience in case handling for clinical litigation, employer liability and third party claims

Knowledge and Skills

• A team player with excellent interpersonal skills
• Willingness to assist and guide colleagues on matters within the bounds of your training, experience and competence
• Ability to prioritise and manage competing demands
• Excellent time management and ability to work effectively under pressure and to tight deadlines
• Flexible, enthusiastic and committed
• Ability to draft correspondence and prepare formal documents for presentation in court, for example
• Ability to use the Datix Integrated Risk Management Software and Microsoft applications to assist case management and improve the scheduling of work and time management

London Ambulance Service NHS Trust is a member of the Business Disability Forum and is a Disability Confident Committed Employer.

In addition to the basic salary for all Agenda for Change posts, London Ambulance Service NHS Trust in line with the NHS Agenda for Change provides 15% or 20% High Cost Area Supplement (HCAS) dependant on the location of your role. The supplement is subject to minimum and maximum payment.

High Cost Area Supplement (HCAS) for part time employee will be based on the part time salary.

Please note, the selection processes at London Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications is monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Correspondence regarding an application will be done via email to all job applicants. Please ensure you provide a current e-mail address on the job application form and please check your email inbox regularly.

If you are successful at interview and offered employment, your personal details will also be transferred into the national NHS Electronic Staff Records system.

Pre‑employment checks will be required for all applicants who are issued with a conditional offer of employment. This includes Disclosure and Barring Services (DBS) checks as required for the post and registration with the DBS update service. Documents presented for the purpose of Identity Checks will be verified for authenticity via an ID Scanner. The security features to be checked include machine readable zone, ultra‑violet image and infra‑red image.

The London Ambulance Service NHS Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.

If you do not hear back from us within four weeks of the advert closing date, please assume that you have not been successful at the shortlisting stage.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.