Charity Shop Assistant Manager

EbonFX Australia Pty; United Kingdom; On-site; GBP 14,000 - 25,000; Full time

Job summary

A charitable organization seeks an enthusiastic Assistant Manager for their Tavistock shop, working 3 days each week. The role includes leading the team, maximizing sales, and ensuring high customer service standards. Candidates should have retail experience, excellent communication skills, and the ability to adapt to challenges. Benefits include 25 days annual leave, maternity/paternity leave, and a pension scheme. This is a permanent position with interviews set for January 2026.

Benefits

25 days annual leave plus 8 bank holidays

Occupational maternity/paternity and adoption leave

Paid time off for fertility treatment

Pension scheme with 6% employer contributions

Occupational sick pay scheme

Counselling and financial wellbeing services

Qualifications

• Previous experience in retail and/or customer service environment is required.
• Self-motivated with excellent communication skills.
• Good problem-solving ability and adaptability to change.

Responsibilities

• Provide cover for the Manager in their absence.
• Support and guide volunteers in day-to-day operations.
• Control stock and maintain shop appearance.
• Sort and prepare unsaleable items for recycling or waste.
• Facilitate and process Gift Aid.

Skills

Interpersonal communication

Customer care

Problem-solving

Job description

Salary: £14,782.16 per annum (based on a full time equivalent of £24,636.93 per annum or £12.60 per hour)
Hours: 22.5 hours per week flexible, but will include weekends and bank holidays
Location: Tavistock
Duration: Permanent

The Role

We have an exciting opportunity to come and work with us as part of our Retail Team, based at our Tavistock shop. We are seeking an organised and enthusiastic Assistant Manager to join us 3 days per week. Working closely with the Shop Manager, you will play a key role in leading the team, maximising sales and ensuring that the highest level of customer service is consistently delivered. Daily tasks may include:

• Providing cover for the Manager in their absence
• Supporting and guiding volunteers in the day to day running of the shop
• Stock control, sorting and rotation
• Displaying goods effectively, including creative displays and maintaining the shop's appearance
• Sorting and preparing unsaleable items for recycling or waste
• Facilitating and processing Gift Aid

The Candidate

We’re looking for someone who is self‑motivated and has excellent interpersonal communication and customer care skills. Previous experience in retail and / or customer service environment is required with good problem‑solving ability and a readiness for the ever‑changing challenge that is charity retailing!

The Package

Benefits

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Occupational sick pay scheme
• Counselling and financial wellbeing services

Find Out More About Your Benefits On Our Website.

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

More Information and How to Apply

To apply, please visit our careers page on our website, scroll down to 'Charity Shop Assistant Manager - Tavistock' and click 'Apply for this job'.

The closing date for applications is Monday 5th January 2026 at 9am.

Interviews will be held at our Plymouth Shop on Tuesday 13th January 2026.

If you would like to find out more information about the role, or speak to one of the Retail team, please contact us at .

What's the recruiting process like at DAA? Learn about your experience as a candidate on our website.

Devon Air Ambulance are a Disability Confident Level 1 employer, we are committed to ensuring our recruitment process is inclusive and accessible. We encourage applications from individuals with disabilities and will make reasonable adjustments to support candidates throughout the recruitment journey. If you require any accommodations, please let us know.

Please note that interview dates are likely but are subject to change in the event of unforeseen circumstances.

Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.

Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.