CCTV OPERATORS

HR GO Driving; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise dynamique recherche des opérateurs CCTV expérimentés pour un rôle permanent à plein temps. Les candidats doivent avoir une licence CCTV valide et une expérience dans une unité de surveillance. En tant qu’opérateur dans le centre de contrôle, vous serez responsable de la gestion des incidents et de la prestation d'un service à la clientèle de qualité.

Qualifications

• Expérience préalable dans une unité de contrôle de surveillance requise.
• Licence CCTV valide nécessaire.
• Connaissance des technologies d'assistance et de la téléassistance est un plus.

Responsibilities

• Moniter et gérer les incidents de façon proactive.
• Assurer un service client exceptionnel aux utilisateurs des services.
• Communiquer de manière efficace avec toutes les parties prenantes.

Skills

Communication efficace

Gestion d'incidents

Service à la clientèle

Compétences ICT

Job description

Our client based in Midway operate a monitoring and response service and are looking for experienced CCTV Operators.

Working as part of a team in the Partnership & Commercial Division, you will be responsible for delivering exceptional service to all partners and service users.

As a Control Room Operator key responsibilities include monitoring and managing incidents from start to finish; be the eyes and ears and make sure that there is a co-ordinated approach. Successful applicants will be reporting into the control centre shift manager. The location of work will be based within the local Medway towns and is accessible via public transport.

The role is varied and busy with no two days the same. You must be able to think quick on your feet and always ensure the best outcome for service users. You will be required to communicate effectively with a wide range of people, providing excellent customer services in a calm and supportive manner.

Previous experience within a monitoring-controlled unit is essential, along with holding a valid CCTV Licence.

You must have good ICT skills, and a passion for supporting vulnerable people. It would be advantageous if you have knowledge and understanding of assistive technology and Telecare.

Shift patterns are 4 on 4 off, including days and nights 12-hour shift patterns. This will be a full time permanent role for the right applicant