CCTV Maintenance Technical Manager

Tesco Plc; Welwyn Garden City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer is seeking a skilled CCTV Operations Lead to ensure safety and efficiency across its estate. The role involves proactive monitoring and maintenance of CCTV systems, technical support, and collaboration with IT teams for system integration. Candidates should have relevant engineering experience, proficiency in CCTV technologies, and a proactive attitude towards problem-solving. This position offers competitive benefits including a bonus scheme, private medical insurance, and professional development opportunities.

Benefits

Annual bonus scheme of up to 20%

25 days holiday plus personal day

Private medical insurance

26 weeks maternity and adoption leave at full pay

Free 24/7 virtual GP service

Qualifications

• Previous experience in maintenance, engineering, or construction.
• Proficient in Microsoft 365.
• Hands-on knowledge of both analogue and IP technologies.

Responsibilities

• Provide and coordinate technical service support for CCTV.
• Review and improve CCTV maintenance model.
• Collaborate with IT for network integration of CCTV systems.

Skills

Performance Management and Improvement

Communication & collaborator management

Data analysis

Problem solving in CCTV environments

Proficiency in CCTV software

Governance and compliance

Organisational and planning skills

Education

Engineering/IT/CCTV qualification

Networking certifications (e.g., CompTIA Network+, Cisco CCNA)

Tools

CCTV software platforms (Target)

Networking tools (switches, routers, firewalls)

Job description

Overview

Lead CCTV operations at Tesco to ensure safety and efficiency for all. Joining a skilled team, you will take charge of the proactive monitoring, upkeep, and enhancement of CCTV systems across our estate. Your responsibilities will be instrumental in preventing losses, responding to incidents, and ensuring operational continuity to safeguard individuals, assets, and brand reputation.

This role demands a high level of technical proficiency, strong problem-solving abilities, and a proactive attitude. You’ll need to be confident in diagnosing faults, implementing situational and systemic solutions, and ensuring compliance with data protection and security standards. In return, you’ll benefit from ongoing training, career development opportunities, and the chance to contribute to one of the UK’s most trusted retail brands.

You will be responsible for

• Providing and coordinating the technical service support function for CCTV category.
• Reviewing our current CCTV maintenance model to find opportunities for improvement, and exploring creative methods to optimize efficiency and availability.
• Ensuring comprehensive technical comprehension and supervision of traditional and IP CCTV systems, encompassing configuration, fault diagnosis, and integration with network infrastructure (e.g., switches, routers, firewalls, VLANs).
• Collaborating with IT and networking teams to integrate CCTV systems into Tesco’s secure network to ensure ongoing connectivity for remote monitoring operations.
• Supporting the internal specialist CCTV field team to respond to future business-led initiatives, ensuring capability to provide effective continued service support.
• Providing additional responsibilities including Cash Conveyance & Checkout systems technical support.
• Establishing effective relationships with wider teams, colleagues and supporting contractors, communicating and managing expectations where necessary.
• Collaborating with team members and external partners to improve and implement strategies.
• Resolving blockers to success through clear communication and collaboration with peers and senior stakeholders.
• Keeping up to date with industry and legislative changes, and implementing process changes as required, sharing knowledge with wider teams.
• Providing oversight and understanding of technical issues highlighted by field-based colleagues/contractors, developing resolutions, delivering best practise, and implementing change to deliver estate-wide solutions.
• Site visits as required in line with technical categories, regarding incidents/investigations/information gathering.
• Guiding own progress and advancement without focusing on specific measurements.

You will need

Being an essential part of our technical management team, you will display keenness for maintaining high standards. With prior experience in maintenance, engineering, or construction domains, you will be proficient in using IT equipment, including proficient use of Microsoft 365.

Operational Skills:

• Performance Management and Improvement.
• Communication & collaborator management.
• Data analysis.
• Confident in presenting findings and solutions to issues through various media platforms.
• Problem solving across hybrid CCTV environments, including legacy analogue systems and modern IP-based deployments.
• Proficiency in CCTV software platforms (including Target) and IP configuration utilities and networking tools.
• Maintenance planning & processes.
• Governance and compliance.
• Organisational and planning skills.

Experience relevant for this role

• Engineering experience in CCTV systems, with hands-on knowledge of both analogue and IP technologies.
• Engineering/IT/CCTV qualification, ideally with networking certifications (e.g., CompTIA Network+, Cisco CCNA).
• Customer/stakeholder escalation management.
• Continuous Improvement.
• Change Management.
• Working with external regulatory bodies.
• IOSH qualification (desirable).

Technical Competencies

• Analogue CCTV system architecture and maintenance.
• IP CCTV systems: configuration, diagnostics, and remote access.
• Network topology: switches, routers, firewalls, VLANs.
• CCTV software platforms and video management systems (VMS) – including Target.

What’s in it for you?

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, with 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About Us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Whether you’re just kicking off your career, juggling passions, or navigating big life events, we’re here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We’re proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you’re interested in joining our team but don’t tick every box, don’t let that hold you back from applying.