Catchment Lead

Severn Trent Plc; Gloucester; On-site; GBP 40,000 - 46,000; Full time

Job summary

A leading utility provider in Gloucester seeks a Catchment Lead to oversee the Sewerage Network's effective operation. The role involves ensuring health and safety compliance, improving customer experience, and managing contractor relationships. Ideal candidates will have excellent communication and collaboration skills and a full UK driving license. The position offers a competitive salary, annual bonus, and numerous employee benefits, making it an exciting opportunity to contribute positively to the environment and communities served.

Benefits

Salary between £40,845.25- £45,068.62 depending on experience

Annual bonus scheme up to £2,250

Leading pension scheme with double contributions

Sharesave scheme at a discounted rate

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two paid volunteering days per year

Qualifications

• Experience of working collaboratively with contract partners and stakeholders.
• Understanding of sewerage law and operations is desirable.
• Ability to build effective relationships with diverse stakeholders.

Responsibilities

• Lead and promote a safe working environment to achieve Goal Zero.
• Improve customer experience and resolve service issues proactively.
• Monitor contractor compliance and quality standards through workplace audits.
• Manage internal flooding incidents and implement mitigation measures.
• Own all pollutions within catchment and ensure accurate reporting.
• Identify asset investment requirements and record residual risks.
• Participate in a standby rota.

Skills

Full UK driving license

Great communication skills

Experience with contract partners

Collaborative work experience

Job description

Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

Our purpose is taking care of life's essentials, but we’re also big on making a difference, not just because we should but because we care.

Working within our exciting Waste Network Operations department

You have the chance to join the team as a Catchment Lead. In this role you will predominantly ensure the effective operation of the Sewerage Network within Worcestershire and Gloucestershire region from our Staverton site. You will be delivering full compliance on every aspect from Health and Safety to regulatory and company standards.

Furthermore, you will get focus on the needs of our customers by delivering ‘right first time’ solutions and you will implement initiatives within the sewerage networks to aid improvements to our performance measures and serviceability.

You’ll have daily activities too, such as managing and enhancing our internal and external relationships with all key parties, carrying out workplace audits to monitor our contractors compliance.

So, if you own a full UK driving license and possess great communication skills and experience working with contract partners, please keep reading.

Your key accountabilities in helping us will be:

• Lead and promote a safe working environment to achieve Goal Zero whilst ensuring all quality standards are met.
• Improve customer experience to reduce written complaints by proactively owning and resolving all customer service issues.
• Through workplace audits, monitor contractor’s compliance against the requirements of the contract with particular emphasis on meeting health and safety, work quality and regulatory reporting standards.
• Ensure all internal flooding incidents within catchment have been dealt with and investigated in accordance with company standards and where necessary appropriate mitigation measures are put in place to prevent a reoccurrence.
• Own all pollutions within catchment and ensure feedback following an incident is accurately reported and all information collated.
• Identify all known and potential ‘Hot Spots’ within catchment and develop and maintain effective contingency measures to minimise impact on customers and the environment in the event of asset failure.
• Identify asset investment requirements and any residual risks arising from operational activities and record details on the companies risk management database.
• Take part in a standby rota

What we’re looking for

The post holder will have experience of working collaboratively with contract partners and stakeholders across a large geographical area. Having experience of building and developing effective relationships with internal and external stakeholders e.g., Customers, EA and Councils would be beneficial. An understanding of sewerage law and the operation would be desirable and not essential.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care.

How we’ll reward and care for you

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• Salary between £40,845.25- £45,068.62 (Dependant on experience)
• Annual bonus scheme (of up to £2,250, which is subject to eligibility)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two paid volunteering days per year

Let’s go

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.