Case Team Lead: Elevate Operations and Member Experience

Medical Protection; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading membership organization in the United Kingdom is seeking an exceptional operational leader for their Case Handling department. This pivotal role involves driving high performance and transformational change while enhancing the member experience. Ideal candidates will have extensive experience in managing teams in fast-paced environments and a focus on coaching and developing talent. The role offers an opportunity to make a significant impact while ensuring an effective and efficient service delivery.

Qualifications

• Proven experience leading high-performing teams in a high-pressure operational environment.
• Strong skills in stakeholder management with a collaborative approach.
• Commitment to coaching, mentoring, and developing team talent.

Responsibilities

• Provide operational leadership to drive high performance.
• Collaborate with global leaders for best practice case handling.
• Oversee resource planning and budget management.

Skills

Operational leadership

Team management

Stakeholder management

Coaching and mentoring

Performance management

Job description

A leading membership organization in the United Kingdom is seeking an exceptional operational leader for their Case Handling department. This pivotal role involves driving high performance and transformational change while enhancing the member experience. Ideal candidates will have extensive experience in managing teams in fast-paced environments and a focus on coaching and developing talent. The role offers an opportunity to make a significant impact while ensuring an effective and efficient service delivery.