Care Co-ordinator

Voyage Care Ltd; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care organization in Gloucester is seeking a Care Co-ordinator to oversee the care delivery team, ensuring compliance and effective communication among families and healthcare professionals. This entry-level full-time role requires prior experience in health & social care and strong customer-service skills. The position offers competitive pay and significant benefits, including access to cash plans and enhanced leave.

Benefits

Enhanced evening and weekend pay

Premium overtime rates

Wagestream access

Funded Blue Light Card

24/7 doctor line for colleagues and families

Access to cash plans

Enhanced retirement leave

Long service awards

Qualifications

• Prior experience in health & social care and an administration role.
• Demonstrated customer-service skills, providing excellent service.
• Experience coordinating care delivery teams or operational support is desirable.

Responsibilities

• Coordinate the care delivery team to ensure safe support for the people we care for.
• Manage documentation for new services, discharges, and transfers, ensuring compliance with regulations.
• Conduct live call monitoring using bespoke software and be the first point of contact for day-to-day operational requirements.
• Co‑ordinate with families, healthcare professionals, and external agencies.
• Participate in the on-call rota as required.

Skills

Customer-service skills

Microsoft Office

Health & social care

Job description

Care Co-ordinator – Voyage Care Ltd – Gloucester, England (DCA Office, Quedgeley)

Base Pay

£13.84 per hour, with enhanced evening and weekend pay of 50p per hour (Ts & Cs apply) and premium overtime rates of £1 per hour (Ts & Cs apply).

Benefits

• Enhanced evening and weekend pay: +50p per hour (Ts & Cs apply)
• Premium overtime rates: +£1 per hour (Ts & Cs apply)
• Wagestream – access up to 40% of pay as earned
• Funded Blue Light Card – discounts at high‑street retailers
• 24/7/365 doctor line for colleagues and families
• Access to cash plans for colleagues and families
• Enhanced retirement leave
• Long service awards

Responsibilities

• Coordinate the care delivery team to ensure safe support for the people we care for.
• Manage documentation for new services, discharges, and transfers, ensuring compliance with regulations.
• Conduct live call monitoring using bespoke software and be the first point of contact for day‑to‑day operational requirements.
• Co‑ordinate with families, healthcare professionals, and external agencies; handle enquiries, schedule appointments and meetings, and maintain confidentiality.
• Participate in the on‑call rota as required.

Qualifications

• Prior experience in health & social care and an administration role.
• Computer literate with experience using Microsoft Office.
• Demonstrated customer‑service skills, providing excellent service.
• Experience coordinating care delivery teams or operational support is desirable.

Seniority Level

Entry level

Employment Type

Full‑time

EEO Statement

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references. We embrace differences and encourage applicants to be themselves.