Business Systems Manager

Royal College of Physicians and Surgeons of Glasgow; Glasgow; On-site; GBP 39,000 - 55,000; Full time

Job summary

The Royal College of Physicians and Surgeons of Glasgow is seeking a Business Systems Manager to optimize and integrate various enterprise systems including CRM and ERP platforms. The ideal candidate will enhance internal capabilities and drive system adoption to improve overall organizational efficiency. This full-time position supports a hybrid work environment, with flexible working arrangements welcomed. The role promises substantial responsibilities, including managing a budget of up to £500K and liaising with stakeholders at multiple levels.

Benefits

40 days holiday

Pension

Life Assurance Benefit

Enhanced Sick Pay

Cycle to Work Scheme

Qualifications

• Experience administering and optimizing enterprise systems such as CRM or ERP platforms.
• Hands-on experience with Oomi CRM and Microsoft 365.
• Excellent analytical skills to extract insights from system data.

Responsibilities

• Lead optimization and integration of core business systems.
• Manage business systems budget up to £500K.
• Liaise with internal and external stakeholders for system improvements.

Skills

Communication

Analytical Skills

System Optimization

Stakeholder Management

Tools

Oomi CRM

Microsoft 365

SharePoint

Business Central

Canvas

Job description

Royal College of Physicians and Surgeons of Glasgow

17 July 2025

Ongoing

39,886

The College

The College has introduced hybrid working which enables employees to work from both their home and in the College. The post is primarily based in the College building; however, employees have the option to work up to 50% of their working time at home, with the days being subject to the needs of the business.

The Royal College of Physicians and Surgeons of Glasgow is a worldwide community of inspiring health professionals working together to advance the profession and improve patient care. Together we’re a force for good, determined to make a positive difference, and passionate about speaking up for the profession.

Our community is made up of the expertise and experience of our 15,000+ outstanding, hardworking members, supported by over 100 College staff. Together, our clinicians, all of whom give their time freely to the work of the College, and staff are committed to providing an innovative, relevant and inspiring programme of activity across the College, with the ultimate aim of enhancing patient safety.

With care and compassion at our core, our work is guided by our values of inclusivity, integrity, community, innovation, and inspiring, and we are committed to living these values and behaviours through the way we work and interact with each other. The College promotes an agile, flexible workforce and while this is a full‐time post, applications from individuals seeking part‐time, job‐ share, or flexible working arrangements are welcome.

The Role

This strategic role will lead the optimisation, support, and integration of several core business systems including Oomi CRM, Microsoft 365, SharePoint, Business Central, and Canvas.

The role is designed to reduce external consultancy spend, enhance internal digital capability, and deliver lasting operational improvements. As an internal super user, the Business Systems Manager will drive system adoption, improve user engagement, support data-driven decision making, and identify opportunities for automation and efficiency across the organisation.

In addition, the Business System Manager is responsible for the following :

• Responsible for business systems budget of up to £500K.
• The post holder will be responsible for managing the delivery of all business application improvement projects from scoping through to implementation.
• Liaison with both internal and external stakeholders.
• Internal stakeholder liaison at CLT and CSLT as well as including staff at all levels from CLT down. This is particularly important to ensure improvement opportunities are identified and all College departments maximise the value derived from College’s business applications..
• External stakeholder liaison will include all College’s business application providers and will frequently be at a senior level
• Oversight of development road maps for all business applications College wide
• Working alongside the Director and CLT on continuous improvements to College wide functionality to identify opportunities for new solutions, training, or replacements

About You

• Proven experience administering and optimising enterprise systems such as CRM, ERP, or LMS platforms.
• Strong understanding of business process mapping, workflow design, and system integration.
• Experience supporting internal users and delivering system training.
• Excellent communication and analytical skills, with the ability to extract insights from data and translate them into practical action.
• Hands-on experience with the following: Oomi CRM, Microsoft 365, SharePoint, Business Central, Canvas.
• Experience working in an educational or not-for-profit organisation.
• Knowledge of system governance, access control, and information management best practice.

The full job description can be found below.

• 40 days holiday
• Pension
• Life Assurance Benefit
• Enhanced Sick Pay, Maternity, Paternity and Adoption pay
• Cycle to Work Scheme

How to apply

Successful candidates will have the requisite ability and experience to meet the specific requirements of the post. If you believe you have the skills to be part of our team then apply by submitting your CV, with a covering letter and Equal Opportunities Monitoring form (available from our website).

The closing date is Thursday 17th July 2025 at 12 noon. However, we will assess applications as they are received and call successful applicants for interview. Therefore, the closing date may be brought forward without notice.

The Royal College of Physicians and Surgeons of Glasgow is a Scottish Charity, SC000847, regulated by the Scottish Charity Regulator (OSCR)

Documentation

Download the job description and EDI monitoring form below.

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