Business Support Officer (Full Time)

Newstartmag; North East; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A local government organization is seeking a full-time Business Support Officer to provide essential support in managing MP Correspondence and ensuring timely responses. Candidates should have NVQ Level 3 in Business Administration along with requisite skills in communication and teamwork. The position offers a competitive rewards package with flexible working arrangements and a generous annual leave entitlement. Applications must be submitted online, and CVs are not accepted.

Benefits

Generous annual leave entitlement of 27 days

Local Government Pension Scheme

Flexible working arrangements

Qualifications

• Must demonstrate essential experience, skills, and knowledge.
• Able to manage MP Correspondence and liaise with MP caseworkers.
• Proficient in drafting responses and implementing service improvements.

Responsibilities

• Manage and deal with incoming MP Correspondence.
• Prepare and finalize draft responses for approval.
• Assist in implementing new technologies for service delivery.

Skills

Business Administration

Communication

Teamwork

Education

NVQ Level 3 in Business Administration or relevant subject

Job description

Business Support Officer

This vacancy is within Business Services for a full time permanent Business Support Officer to play an active part as a team member in providing business support to users of our service.

Salary: Grade 6 £28,142 - £31,022

Location: Durham

Job Type: Full Time

Expires: 11/01/2026

Responsibilities

You will be responsible for managing and dealing with incoming MP Correspondence including liaison with MP caseworkers where necessary and officers within the Services.

You will also be responsible for preparing and finalising draft responses for approval to ensure deadlines are met and assist in implementing new technologies that will enable continuous improvement of service delivery.

Qualifications

You should have NVQ Level 3 or equivalent in Business Administration or a relevant subject area.

Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short‑listed.

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short‑listing purposes.

Interview

It is anticipated that interviews will be held on week commencing 19th January 2025.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked‑after young person, care leaver or a veteran.

Our Offer to You

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website .

Rewards and benefits are subject to individual terms and conditions.

Equality, Diversity, and Inclusion

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

We welcome applications from disabled people and those who are or consider themselves to be neurodivergent.

How to Apply

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website .

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [e-mail].

All correspondence relating to your application will be sent from [e-mail]. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.

To apply please click the Apply Now link below.