Business Support Officer

Perthyn; Mansfield; On-site; GBP 25,000 - 27,000; Full time

Job summary

A values-driven organization is looking for a Business Support Officer to provide administrative support and collaborate across various departments. Located in the UK, the role offers a hybrid working model with a competitive salary. Ideal candidates should possess strong Microsoft Office skills, excellent organizational abilities, and GCSEs in English and Maths. The organization emphasizes adaptability and contribution to process improvement.

Benefits

Competitive Salary

Pension Scheme

Employee Assistance Programme (EAP)

Professional Development Opportunities

Mileage Reimbursement

Exclusive Discounts

Recognition and Reward

Celebrate You – Additional annual leave for birthday

Qualifications

• Ability to work flexibly across departments and manage multiple tasks.
• Experience in charity or health/social care sectors is desirable.

Responsibilities

• Deliver high-quality administrative support across departments.
• Manage inboxes and process documents.
• Prepare and format documents, letters, and reports.

Skills

Strong Microsoft Office skills

Excellent organisational and time management skills

Clear and professional communication skills

Accuracy and attention to detail

Education

GCSEs in English and Maths (Grade C or above)

Tools

Excel

SharePoint

Job description

Job Title: Business Support Officer

Hours: Full Time – 38 hours

Salary: £25,000 – £27,000 per annum

Vacancy Location: Hybrid / Office-based (Our office locations are Llanelli, Swansea, Cardiff Pembroke Dock, Talgarth, Shrewsbury, and Mansfield)

About Perthyn

Perthyn is a values-driven organisation dedicated to supporting adults with learning disabilities across Wales and England. We focus on empowerment, enabling people to live the lives they choose, and we do this by working collaboratively, guided by integrity, accountability, and a genuine sense of belonging.

About the Role

Are you highly organised?

Do you enjoy working across different departments and supporting a variety of projects?

Are you looking for a role where flexibility and collaboration are key?

We’re looking for a Business Support Officer to join our dedicated Business Support team. This is a new role created as part of a departmental restructure, offering a fantastic opportunity to help shape how we deliver business support across Perthyn.

You’ll be part of a small, collaborative team of two Business Support Officers, led by our Business Support Manager. Together, you’ll play a key role in ensuring smooth operations and providing essential support to multiple departments, from HR and Quality Assurance to Operational Management. This is a role where no two days are the same, and your ability to adapt and prioritise will make a real difference.

At Perthyn, we believe in One Team. That means working flexibly and stepping in to support other areas when needed, always with a focus on collaboration and shared success. Your work will involve everything from managing inboxes and calendars to utilising Excel. You’ll also contribute to projects that improve processes and enhance efficiency across the organisation.

If you thrive in a fast-paced environment, enjoy variety, and want to be part of a team that values adaptability and continuous improvement, this could be the perfect role for you.

What You’ll Be Doing

• Delivering high-quality administrative support across departments
• Managing inboxes, and processing documents
• Preparing and formatting documents, letters, and reports
• Maintaining accurate records and updating registers (e.g., safeguarding, complaints, audits)
• Collating and analysing data using Excel to produce reports for management
• Supporting projects and responding to urgent priorities across the organisation
• Ensuring compliance with GDPR and data protection standards
• Participating in the HR on-call rota for absence line (as required)

What We Need from You

• Strong Microsoft Office skills
• Excellent organisational and time management skills
• Ability to work flexibly across departments and manage multiple tasks
• Clear and professional communication skills
• Accuracy and attention to detail
• GCSEs in English and Maths (Grade C or above)

Desirable but not essential

• Business Administration qualification
• Experience in charity or health/social care sectors
• Knowledge of SharePoint
• Ability to speak Welsh

Your Rewards

• Competitive Salary – Reflecting your skills and experience.
• Pension Scheme – Helping you plan for the future.
• Employee Assistance Programme (EAP) – Confidential support for wellbeing, mental health, and financial advice.
• A Supportive and Inclusive Workplace – Where collaboration and belonging are at the heart of what we do.
• Professional Development Opportunities – Including advanced Excel training and involvement in cross‑department projects to grow your career.
• Make a Real Difference – Be part of a values‑driven organisation that impacts lives every day.
• All Equipment Provided – So you have everything you need to succeed.
• Mileage Reimbursement – For travel between offices.
• Exclusive Discounts – Access to savings through the Blue Light Card scheme.
• Recognition and Reward – Celebrating your achievements and contributions.
• Celebrate You – Enjoy an additional day of annual leave to celebrate your birthday.

We particularly welcome applicants who can be based in our Shrewsbury or Mansfield offices, though applications from other listed locations are also welcome.

The Next Steps

Ready to apply? Great! – Click Apply to submit your application.

Key Dates

• The advert goes live on 29th October 2025
• We’ll be shortlisting on 11th November 2025
• Interviews will be held on 17th November, & 18th December

Wales Applicants: We are proud to support the WeCare Wales initiative and share the vision set out in A Healthier Wales: Our Workforce Strategy for Health and Social Care — working together to build a motivated, engaged, and valued workforce across health and social care in Wales.

Job Description & Person Specification