Business Support Administrator

Islettechnologies; Exeter; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare provider is looking for an experienced Business Support Administrator to join their team in Exeter. This role involves managing clinical correspondence and supporting patient care through effective administrative processes. Ideal candidates will have a Business Administration qualification and excellent organisational skills. The position offers a salary range of £24,937 to £26,598 per year and the possibility of flexible working arrangements.

Qualifications

• Business Administration Level 3 / T Level qualification or equivalent experience.
• GCSE English or equivalent.
• Evidence of continuing professional and personal development.

Responsibilities

• Manage clinical correspondence and appointment scheduling.
• Act as the first point of contact for administrative queries.
• Contribute to the review and improvement of administrative processes.

Skills

Organisational skills

Prioritisation

Confidentiality

Numeracy

Literacy

Education

Business Administration Level 3 / T Level qualification

GCSE English or equivalent

Tools

ICDL

Job description

Job Summary

We have an exciting opportunity for an experienced and motivated Business Support Administrator to join the Clinical Gender Specialist Team at the West of England Specialist Gender Identity Clinic (WESGIC). This key administrative role supports the delivery of high‑quality, patient‑centred care through efficient and effective administrative support.

Key Responsibilities

• Manage clinical correspondence, appointment scheduling and maintain accurate patient records.
• Enter data promptly and accurately into our clinical records system.
• Act as the first point of contact for administrative queries, liaising closely with clinical colleagues and other administrative staff to support patients throughout their care pathway.
• Contribute to the review and improvement of administrative processes to enhance efficiency and support high‑quality service delivery.
• Ensure compliance with Trust policies, procedures and data protection standards.
• Collaborate with the wider administrative team and participate in training and development opportunities.

About Us

The Devon Partnership NHS Trust provides mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south‑west region and nationally. We promote good mental health & wellbeing and deliver high‑quality services that are safe & focused on people’s recovery. We are committed to a culture of co‑production, involving patients, families & carers in everything we do.

Contact

If you are interested in learning more about this exciting opportunity or would like to arrange a visit and meet the team, please contact Hallow Foster, Business Administrator via email or telephone.

Qualifications

• Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
• GCSE English or equivalent.
• Evidence of continuing professional and personal development.

Desirable Qualifications

• ICDL (International Computer Driving License) or equivalent experience.

Essential Experience

• Excellent organisational skills.
• Ability to prioritise workload and adapt to change.
• Previous experience of working within an administrative or secretarial team.
• Experience of dealing with confidential and complex information.
• Experience working in a Healthcare or Social Care administrative setting.

Desirable Experience

• Ability to take accurate formal and informal minutes.
• Good numeracy and literacy skills.

Values and Inclusion

We are committed to being an inclusive employer and encourage applications from all sections of the community, regardless of protected characteristics as governed by the Equality Act 2010. Part‑time and flexible working applications will be considered and supported where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities and are a Disability Confident Leader.

Employer Details

Devon Partnership NHS Trust
West of England Specialist Gender Identity Clinic
The Laurels, 11‑15 Dix’s Field
Exeter, Devon, EX1 1QA

Application Details

Band 3, salary £24,937 to £26,598 per year, permanent contract, full‑time flexible working; reference number C9369‑25‑0882.