Business Services Team Leader

KONG Amsterdam; Gateshead; On-site; GBP 32,000 - 36,000; Full time

Job summary

A regional police force in Gateshead is seeking a Business Services Team Leader. This permanent position involves managing operations in the Stores and Logistics Department, focusing on staff deployment, service quality, and compliance. Ideal candidates will have supervisory experience and strong organizational skills. Join a diverse team dedicated to public safety with competitive benefits, including generous leave and healthcare support.

Benefits

26 days leave including bank holidays

Corporate travel discounts

Market-leading pension scheme

Access to private healthcare

Employee wellness programs

Qualifications

• Experience in a supervisory role within a large organization.
• Strong planning, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Manage staff deployment and comply with service delivery standards.
• Plan and support team development through performance monitoring.
• Develop relationships with managers and resolve issues.

Skills

Supervisory experience

Planning and organizational skills

Excellent communication

Interpersonal abilities

Microsoft Office proficiency

Customer service approach

Knowledge of stock control

Job description

Vacancy Type Police Staff Area Command / Department Business Services Location Gateshead Contract Type Permanent Hours Full Time Salary Range £32,874 - £35,772 Closing Date 26/01/2026

Role

Salary: Band 7, £32,874 - £35,772 (Please note it is Northumbria Police policy to appoint at the beginning of the band)

Location: Pelaw, Gateshead

Hours/Contract: 37 hours per week, permanent

Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job and that’s where our 2,000‑strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

As one of the top 50 UK inclusive employers and a disability‑confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

Whether you’re a member of staff or a volunteer, you can also expect first‑rate support to manage your health and wellbeing. With year‑round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.

The role

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Stores and Logistics Department as a Business Services Team Leader.

The Stores and Logistics Department at Pelaw serves as a vital operational hub for Northumbria Police, providing essential support across the entire force. This dynamic facility is responsible for the procurement, storage, and distribution of a wide range of equipment, uniforms, and personal protective gear, ensuring officers and staff are fully equipped to carry out their duties. The department manages warehousing operations and a comprehensive logistics and delivery network, enabling efficient movement of goods and materials across all police sites. With a strong focus on accuracy, responsiveness, and service quality, the Pelaw team plays a crucial role in maintaining operational readiness and supporting frontline policing.

This is a key leadership role based at Pelaw Stores & Logistics, where you’ll be responsible for ensuring high‑quality service delivery, maintaining professional standards, and promoting staff wellbeing. The role includes significant responsibility for warehouse operations, stock control, and logistics coordination.

What You’ll Do

• Manage staff deployment across multi‑functional areas to meet customer and service delivery standards. You will ensure compliance with Service Level Agreements, quality checks, and problem‑solve to enhance efficiency.
• Plan and support individual and team development through regular 1:1s and performance monitoring, addressing training needs cost‑effectively.
• Develop and maintain effective relationships with managers and staff, resolving service delivery and resource allocation issues.
• Oversee day‑to‑day staff management, including work allocation, performance, attendance, disciplinary issues, and recruitment, while addressing welfare and wellbeing concerns.
• Schedule and complete health and safety inspections, building checks, and maintenance tasks, ensuring compliance with legislation and liaising with Estates and contractors.

What You’ll Bring

• Proven experience in a supervisory role within a large, complex organisation.
• Strong planning, organisational, and problem‑solving skills.
• Excellent communication and interpersonal abilities.
• Experience managing people issues including performance, attendance, and disciplinary matters.
• Proficiency in Microsoft Office and report writing.
• A professional and proactive approach to customer service.
• Desirable: Experience working in a warehouse setting, with knowledge of stock control and logistics operations.
• Driving may be required depending on geographic responsibilities.

We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

What We Offer

• 26 days leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time allowing you to fit your working hours around your individual needs
• Fantastic market‑leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We’ve invested in extensive paid sick leave, trained mental health first aiders on‑site, an employee advice service for the times you need that additional support.
• Access to gyms in some stations
• Sports & Social Club join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community

Just so you know

The recruitment process will consist of the initial application form followed by face to face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.

We are proud members of the Business Disability Forum, with whom we collaborate to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

Use of AI in Applications

At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment

This is a permanent role subject to a six‑month probationary period. If you are successful in your application, you will have a six‑month probation period with us where you will be unable to for any other post advertised internally or externally.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.