Breakfast, Cafe and Bar (F&B Hosts) - Part time

Lockedesign; City of London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A hospitality company in the City of London seeks a part-time Food & Beverage Host. The role involves providing excellent customer service, greeting guests, taking orders, and ensuring a positive dining experience. Candidates should have experience in a customer-facing role, preferably in Food and Beverage, and strong communication and problem-solving skills. This position offers between 16-24 hours per week across various locations in London.

Qualifications

• Previous experience in a customer-facing role, Food and Beverage preferred.
• Confidence using IT systems and software.

Responsibilities

• Provide excellent customer service in the restaurant and bar.
• Greeting guests and taking orders accurately.
• Deliver food and beverages promptly and maintain the dining area.

Skills

Customer Service

Multitasking

Communication

Problem-Solving

Attention to Detail

Knowledge of Food and Beverages

Natural influencing skills

Teamwork

Strong financial acumen

Tools

Microsoft Office

Job description

Breakfast, Cafe and Bar (F&B Host) – Part Time

Purpose A Food and Beverage (F&B) Host is responsible for providing excellent customer service in our hotel restaurant and bar. The primary duties include greeting guests, taking orders, serving food and drinks, and delivering a positive dining experience.

Job Description
Job title Food & Beverage Host
Responsible To F&B Supervisor/Manager
Location and hours Based on Property

Service Delivery

• Creating memorable experiences that make guests want to return.
• Welcome guests, direct them to their tables, and ensure a clean and inviting space.
• Present menus, answer questions about dishes and beverages, and accurately record orders.
• Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature.
• Refill drinks, clear used plates, and maintain a clean and organised dining area.
• Process payments, whether by credit card or room charging.
• Use initiative when dealing with customer complaints or issues with a positive attitude and seek to resolve them.
• Ensure tables are set up appropriately, and the dining area is clean and tidy.
• Relay orders accurately, address any issues with preparation, and coordinate service.
• Actively look for opportunities to grow revenue.
• Identify upselling opportunities.

Teamwork

• Understand and embody the eDyn values.
• Constructively challenge, question, seek to improve, evolve and be human.
• Contribute to a strong community spirit.
• Be objective, fair, ethical, and consistent.

What You’ll Need

Experience

• Previous experience in a customer-facing role (Food and Beverage preferred).
• Confidence using IT systems and software (including Microsoft Office).

Skills

• Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions.
• Natural influencing skills with a knack for managing expectations.
• Communication: Excellent verbal and non-verbal communication skills.
• Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
• Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Problem-Solving: Able to address customer issues or resolve unexpected situations.
• Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff.
• Strong financial acumen, with experience in budgeting, forecasting, and cost control.

Values

• Courage to question, evolve and be human.
• Curiosity to seek out innovation, change and creativity.
• Confidence to challenge convention and look for better ways to do and be.
• Accountability and the desire to empower those around you.
• Freedom to be yourself at work, just as much as at play.

When and where

• You’ll work between 16-24 hours per week.
• We are opening several coffee shops across London in our Locke properties over the coming months. You will be based primarily at one location but might also work at other Locke locations.