Branch Customer Advisor | Multichannel Banking Support

Nationwide Building Society; Glenrothes; On-site; GBP 20,000 - 26,000; Full time

Job summary

A reputable building society in Glenrothes is seeking a Customer Representative to provide excellent support to customers through various channels. In this full-time role, you will handle transactions, answer queries, and assist with digital services. Applicants should be comfortable with technology and eager to make a difference in customers' lives. Enjoy a supportive working environment, comprehensive training, and a commitment to fair banking. Apply to join a team dedicated to serving the community.

Benefits

Private medical insurance from January 2026

Competitive pension scheme

Annual performance-related bonus

Training and development opportunities

Additional benefits through salary sacrifice scheme

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Ability to provide excellent customer service across various channels.
• Comfortable using digital applications and tools to assist customers.
• Willingness to adapt and learn during the training period.

Responsibilities

• Support customers with transactions and digital banking services.
• Handle inbound calls and assist with customer queries.
• Work closely with branch team to ensure excellent service.

Skills

Customer service

Digital tools

Empathy

Job description

A reputable building society in Glenrothes is seeking a Customer Representative to provide excellent support to customers through various channels. In this full-time role, you will handle transactions, answer queries, and assist with digital services. Applicants should be comfortable with technology and eager to make a difference in customers' lives. Enjoy a supportive working environment, comprehensive training, and a commitment to fair banking. Apply to join a team dedicated to serving the community.