Bank Therapy Patient Coordinator

Bupa; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading health insurer in Greater London is seeking a Bank Therapy Patient Coordinator for part-time ad hoc shifts. The role involves ensuring smooth administrative operations within the Therapy Department, handling client inquiries, collecting payments, and maintaining records. Candidates should have significant customer service experience, excellent communication skills, and the ability to manage multiple priorities in a dynamic environment. A strong focus on diversity and the ability to work with various patient needs are also critical. Join us to make health happen!

Benefits

Flexible working

Family-friendly benefits

Qualifications

• Experience of handling money in a business setting.
• Ability to work independently.
• Awareness of diversity and an ability to respond to individual needs.

Responsibilities

• Ensure a warm and courteous welcome to all visitors to the department.
• Employ effective communication in all interactions with patients, clients, and colleagues.
• Book interpreters as needed.

Skills

Customer service experience

Excellent computer skills

Time management

Ability to cope with stressful situations

Job description

* Before submitting your application, you should read our to understand how Bupa will use, store and share your information.* For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.Bank Therapy Patient Coordinator page is loaded## Bank Therapy Patient Coordinatorlocations: South West Londontime type: Part timeposted on: Posted Todaytime left to apply: End Date: January 19, 2026 (6 days left to apply)job requisition id: R1209762Job Description:**Bank Therapy Patient Coordinator****Cromwell Hospital - 164-178 Cromwell Road London SW5 0TU****Bank role****Rate of pay: £14.50 per hour****Working Hours: Ad hoc including early and late shifts – some shifts could start at 7.30am, with some finishes at 7pm, so flexibility around working hours is required****We make health happen**As Bank Therapy Patient Coordinator, your primary role is to ensure the smooth administrative running of the Therapy Department and to assist clinical staff in performing their non-clinical duties. This will primarily involve welcoming clients and dealing professionally, courteously and efficiently with direct, telephone and email enquiries. The role also involves the maintenance of appropriate stock levels within department as well as ensuring accurate authorisations prior to appointments the taking of payments and reconciling finances and financial reports.**Duties & Responsibilities*** To ensure a warm and courteous welcome to all visitors to the department.* Obtain all relevant information from clients in a polite, confidential and friendly manner.* To employ effective communication in all interactions with patients, clients and colleagues.* To ensure clients are aware of charges/UTA/DNA policies.* To deal with all direct and indirect enquiries in a professional, welcoming and helpful manner.* To send letters and other information as required.* To write to referrers if unable to make contact with referred patients or if patients never attend for appointments.* To book interpreters as needed.* To collect from and deliver post to the post room.* To store and file all necessary documentation* To receive payment for treatment and equipment and liaise with accounts departments, private medical insurers and embassies.* To solve queries and problems with regards to payment with the accounts department and arrange credit notes if required.* To enter charges daily and run departmental reports to check all charges were correctly entered. Additional Stockkeeping and other general duties**Key Skills & Experience needed for this role*** Experience of handling money in a business setting.* Relevant customer service experience.* Excellent computer skills.* Excellent time management and an ability to prioritise.* Ability to work independently.* Ability to cope with stressful situations including emotional or challenging patients/ carers/ visitors.* Awareness of diversity and an ability to respond to individual needs and preferences.**Benefits**Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.**Why Bupa**We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Time Type:Part timeJob Area:AdministrationLocations:Cromwell Hospital London