Associate Account Manager, Legal & Compliance

Refinitiv; Greater London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading technology company located in Greater London is looking for an Associate Account Manager to drive revenue growth and manage enterprise customer relationships. The role involves developing strategic account plans and executing targeted sales initiatives. Ideal candidates will have 3–5 years of experience in account management and a strong understanding of AI and SaaS solutions. This position supports a hybrid work model and offers great career development opportunities.

Benefits

Flexible vacation

Mental Health Days

Tuition reimbursement

Employee incentive programs

Access to Headspace app

Qualifications

• 3–5 years’ experience in account management or sales within the software or technology sector.
• Proven track record of meeting or exceeding sales targets.
• Strong understanding of AI, SaaS, or software technology solutions.

Responsibilities

• Develop and execute strategic account plans to achieve sales targets.
• Drive new customer acquisition through targeted sales initiatives.
• Build and maintain strong, long-term relationships with enterprise stakeholders.

Skills

Communication skills

Negotiation skills

Presentation skills

Account management

Relationship building

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM systems

Sales analytics tools

Job description

# **Our Privacy Statement & Cookie Policy**As an **Associate Account Manager**, you will play a critical role in driving revenue growth, managing enterprise customer relationships, and ensuring high levels of customer satisfaction and retention. You will partner with cross‑functional teams to execute strategic sales initiatives, acquire new enterprise customers, and expand revenue within existing accounts.This role is ideal for a commercially driven professional with a passion for AI and technology solutions, strong relationship‑building skills, and experience working with complex, enterprise customers.## About The Role### 1. Sales Strategy & Execution* Develop and execute **strategic account plans** to achieve sales targets and expand the enterprise customer base* Collaborate with **account specialists, solution consultants, product specialists, and marketing teams** to deliver effective sales and renewal strategies* Act as a **customer advocate**, representing enterprise customer needs internally* Consistently meet or exceed **sales goals, KPIs, and performance metrics**### 2. Customer Acquisition & Revenue Growth* Drive **new customer acquisition** through targeted and strategic sales initiatives* Identify, pursue, and close **new business opportunities** within assigned territories or market segments* Expand existing accounts through **upsell and cross‑sell** opportunities* Build and maintain a robust and accurate **sales pipeline**### 3. Customer Relationship Management* Serve as the **primary point of contact** for customer inquiries, escalations, and ongoing engagement* Establish and maintain **strong, long‑term relationships** with enterprise stakeholders* Ensure high levels of **customer satisfaction, retention, and loyalty*** Partner with Customer Success teams to ensure **smooth onboarding and ongoing value realization**### 4. Customer Engagement & Solution Selling* Lead **customer meetings**, presentations, and commercial discussions for complex enterprise opportunities* Build a deep understanding of each customer’s **business objectives, challenges, and success criteria*** Present **tailored solutions** that clearly demonstrate business value and ROI* Conduct **regular business reviews** to ensure alignment with customer goals and expansion opportunities### 5. Cross‑Functional Collaboration* Work closely with **solution consultants** to design and position customized enterprise solutions* Coordinate with **professional services** teams to support successful implementation* Partner with **Alliances & Partnerships** teams for strategic account growth* Provide **customer feedback** to help influence product development and marketing strategy## About You### Required Qualifications* Bachelor’s degree in **Business, Marketing, or a related field*** **3–5 years’ experience** in account management or sales within the software or technology sector* Proven track record of **meeting or exceeding sales targets*** Strong understanding of **AI, SaaS, or software technology solutions*** Excellent **communication, negotiation, and presentation** skills* Experience with **solution selling**, strategic account planning, and value‑based conversations* Proficiency using **CRM systems and sales analytics tools**### Preferred Qualifications* MBA or other **advanced business degree*** Experience working in the **AI or machine learning industry*** Demonstrated success managing **enterprise‑level customers*** Experience developing and nurturing **partner and alliance relationships**## Key Success Measures* **Sales Performance** + Quota attainment + Revenue growth + Win rates and deal velocity* **Customer Outcomes** + Customer satisfaction scores + Retention and renewal rates + Net Promoter Score (NPS)* **Operational Excellence** + Forecast accuracy + Pipeline health and coverage + Sales productivity and efficiency#LI-KL1**Hybrid Work Model:** We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.**Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.**Career Development and Growth:** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.**Industry Competitive Benefits:** We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.**Social Impact:** Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.**Future-ready careers**Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.