Assistant Store Manager

Machine Mart; Cheltenham; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading retail company in Cheltenham is seeking a Store Manager to oversee daily operations and motivate a team. You will work with a small team, focus on customer satisfaction, and achieve sales targets. Candidates should have a solid retail background and excellent customer service skills. The role offers various perks, including staff discounts and healthcare plans.

Benefits

Staff Discounts

Healthcare Cash plans

Company pension scheme

Life Cover

Access to well-being platform

Role-specific training

Paid Breaks

Free Tea & Coffee

Qualifications

• Proven experience in a retail customer service orientated or sales environment.
• Supervisory or junior management experience within a retail or field sales position.
• Practical experience or knowledge of the product range.

Responsibilities

• Co-manage the store's day-to-day operations with the Store Manager.
• Motivate the team to deliver great customer experiences.
• Build rapport with customers and exceed their expectations.

Skills

Retail customer service experience

Supervisory or junior management experience

Ability to achieve sales targets

Excellent customer service skills

Confident team player

Basic computer literacy

Job description

What you’ll be doing:

• Working with the Store Manager, you’ll share joint responsibility for the day to day running of the store
• You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu
• You’ll be leading by example, co-managing a small team of between 4 - 6 members of staff
• You’ll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets
• With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice

What you’ll need – skills and experience:

• Proven experience in a retail customer service orientated or sales environment
• Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment
• You’ll have practical experience / knowledge of some or all of our product range
• Proven ability to sell some or all of our product range
• Proven ability to deliver excellent customer service to all of our customers
• Proven experience in achieving sales targets
• You’ll be a confident, enthusiastic team player
• Your personal skills should include accuracy and numeracy as well as basic computer literacy
• You’ll possess a high degree of self motivation and a can-do attitude
• You’ll demonstrate a desire to succeed both individually and as co-leader of the team

What you'll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24‑hour helpline for a variety of support services
• Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee