Assistant Head Concierge

PPHE Hotel Group; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in London is seeking an Assistant Head Concierge to enhance guest experiences at art’otel London Hoxton. Responsibilities include supporting the Head Concierge, managing a team, and providing tailored service to guests. The ideal candidate will possess exceptional customer service skills and a passion for hospitality. This role offers a competitive hourly salary and various employee benefits, including wellness days and discounts on hotel rates.

Benefits

Two wellness days per year

Heavily discounted hotel room rates

50% discount at restaurants and bars

Two free meals per day

Access to wages before payday

£750 Recommend a Friend scheme

Employee discounts on various services

Gym discounts

Uniform provided & free dry cleaning

Annual staff parties

Qualifications

• Passion for providing exceptional service to guests.
• Experience in hospitality or concierge roles is preferred.
• Ability to manage and train a team effectively.

Responsibilities

• Support the Head Concierge and represent the department.
• Build partnerships with local attractions to enrich guest experiences.
• Provide personalised recommendations and arrange services.

Skills

Customer service excellence

Strong communication skills

Cultural knowledge

Job description

Location: art’otel London Hoxton, United Kingdom

We're recruiting for aAssistant Head Conciergefor one of the Coolest New Hotel in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident has hit the scene. The 26-floor art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.

As ourAssistant Head Concierge,you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time. Your role is to support the Head Concierge and represent the department in their absence.

Benefits of working for us as ourAssistant Head Concierge:

• Salary:£14.45 per hour plus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided & free dry cleaning
• Annual Staff parties and events

As a Master of your Craft, you will…

• Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
• Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
• Set up a comprehensive and up to date guide of local venues and experiences to support the team in delivering informed guest recommendations.
• Be fully informed of hotel operations, VIPs, events, and special requests.
• Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art’beat activities, events and times as well as special requests/arrangements.
• Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.
• Design and implement the department's SOP’s and service flows.
• Manage all aspects of the concierge & porters’ team, including payroll, training, recruitment, performance and discipline.
• Be available to work 4 days on, 4 days off shift pattern.

If you share a passion for art, culture, and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.