Assistant General Manager

Victors Restaurants Limited; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A vibrant hospitality brand in Newcastle upon Tyne is seeking a dedicated manager to enhance guest experiences and lead the team. In this role, you will manage service operations, develop staff, and contribute to business improvements. With a focus on exceptional service, Victors offers a dynamic environment where managerial accountability is emphasized, along with a modern American menu ideal for sharing. Join us for a fulfilling career with diverse benefits and a commitment to your growth.

Benefits

50% discount on food across the estate

Tronc & tips

Access to mental health support

Paid birthday off after 6 months

Increased maternity & paternity allowance after 1 year

5 additional days of leave after 3 years

Access to Wagestream

Reward program for vouchers

Qualifications

• Passion for guest experience and exceptional service.
• Ability to manage a team and drive business profitability.

Responsibilities

• Manage service and develop your team.
• Participate in business improvements and employee experience.

Job description

About the Role

Welcome to Victors, our food focussed hospitality brand baby of East Coast Concepts. Beautiful, vibrant, upscale yet informal, Victors is the perfect neighbourhood restaurant. Offering a modern American menu of small and larger plates - perfect to share in a casually elegant setting, with service to match.

What we need from you is a passion for the guest experience and an appetite for exceptional service that drives your dedication to never stop short. As well as managing service and developing your team, you'll have the opportunity to take part in all aspects of the employee experience and general business improvements, as we encourage our managers to be accountable for their business' profitability. We don't accept ordinary or average, so you shouldn't either. Whilst you will work in our Victors brand, your employee experience is managed by our parent company East Coast Concepts, so here's what you can expect from us...

Benefits

• 50% discount on food across the estate
• Tronc & tips
• Access to our in-house mental health first aider and the use of a free mental health and wellbeing helpline
• After 6 months with ECC, you will be paid to enjoy your birthday off
• After 1 year with ECC, you'll be eligible for our increased Maternity & Paternity allowance
• After 3 years with ECC, you will earn 5 additional days of annual leave
• Access to Wagestream to assist your financial wellbeing
• A Reward & Recognition programme where you could earn £400 worth of easyJet vouchers!

If you want more reasons to work with us, then apply for the vacancy and find out!

We look forward to getting to know you