Area Service Delivery Lead

Protec Fire Detection; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fire safety solutions company is seeking an Area Service Manager to oversee day-to-day service operations in the Liverpool area. This role involves managing a team of engineers, ensuring compliance with SLAs, and maintaining high customer satisfaction. The ideal candidate should possess a relevant engineering qualification and have strong experience in service operations management. The successful candidate will also support financial targets and implement process improvements for operational efficiency.

Qualifications

• Experience in managing service operations to ensure SLA compliance.
• Ability to monitor and improve service performance metrics.
• Strong customer management and conflict resolution skills.

Responsibilities

• Manage day-to-day service operations within the defined area.
• Allocate and schedule engineers to meet service demand.
• Monitor service performance and implement process improvements.
• Maintain client relationships and handle escalations.

Skills

Service operations management

Performance monitoring

Staff supervision

Customer satisfaction

Budget control

Education

Relevant technical or engineering qualification in fire, security, or related field

Job description

A fire safety solutions company is seeking an Area Service Manager to oversee day-to-day service operations in the Liverpool area. This role involves managing a team of engineers, ensuring compliance with SLAs, and maintaining high customer satisfaction. The ideal candidate should possess a relevant engineering qualification and have strong experience in service operations management. The successful candidate will also support financial targets and implement process improvements for operational efficiency.