Application Support Technician

4s Dawn; Milnthorpe; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A healthcare software provider is seeking an Application Support Technician to assist customers with software queries, troubleshoot issues, and ensure seamless setups. Ideal candidates should possess excellent communication skills and a relevant degree. This full-time role offers a supportive team environment and opportunities for career growth, with a hybrid working arrangement between home and the Milnthorpe office.

Qualifications

• Curiosity and a willingness to learn in a technical environment.
• Ability to communicate effectively with customers.
• Living within a commutable distance of Milnthorpe (20-30 miles).

Responsibilities

• Support customers by responding to queries about the software.
• Troubleshoot issues efficiently and effectively.
• Assist with new software setups and testing.

Skills

Understanding of computers and networks

Excellent communication skills

Professional demeanor

Education

Degree or equivalent qualification

Job description

Overview

Join to apply for the Application Support Technician role at 4S DAWN Clinical Software (4S Information Systems Ltd).

About the role

In this people-focused role, you’ll support our customers by helping them use our software confidently and effectively. You’ll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You’ll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.

You don’t need to be a technical expert; what matters most is that you’re curious, enjoy learning, and are confident communicating with people. We’ll provide full training to help you build the technical skills you need.

What you’ll do

• Support customers by responding to queries and helping them get the most from our software
• Troubleshoot issues and work with our team to resolve them quickly and effectively
• Assist with new software setups and testing to make sure everything is ready for use
• Be part of a friendly team committed to improving patient care
• Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application’s tools and features in solving their real-world challenges

What we’re looking for

• A good understanding of computers and networks, or the enthusiasm to learn
• Excellent communication skills and a professional, helpful approach on the phone and by email
• A degree (or equivalent) or other relevant qualification
• A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)
• Clear opportunities to grow your career, from application support into software development or project delivery
• A chance to be part of a mission-led company improving patient safety around the world
• Please note, you’ll need to live within a commutable distance (around 20–30 miles) of Milnthorpe, Cumbria

Base pay and location

This range is provided by 4S DAWN Clinical Software (4S Information Systems Ltd). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: Milnthorpe, Cumbria

Other information

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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