Agency Governance & Competence Manager

NFU Mutual Group; Ayr, Stranraer; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK rural insurer in Ayr is seeking an Agency Governance & Competence Manager to develop compliance and training standards within the agency. The ideal candidate will have a strong background in compliance roles, excellent coaching skills, and a comprehensive understanding of FCA regulations. This full-time position involves monitoring adviser performance, collaborating with senior management, and fostering professional development. Competitive salary, benefits, and a supportive work environment await the successful candidate.

Benefits

26 Annual Days Leave + Bank Holidays

Access to YuLife Health & Wellbeing App

Group Life Cover – 2 x Salary

Nest Pension scheme contributions

Full training and ongoing professional development

Qualifications

• Proven background in compliance, QA, T&C, or regulated auditing role.
• Deep understanding of FCA-regulated environments in financial services or insurance.
• Full UK driving licence and willingness to travel.

Responsibilities

• Lead and develop the agency’s T&C scheme.
• Monitor adviser performance and provide feedback.
• Collaborate with senior management on agency strategy.

Skills

Coaching skills

Communication skills

Understanding of FCA regulations

Organizational skills

Job description

# Agency Governance & Competence ManagerRegion: ScotlandLocation: AyrJob reference: ANEE01882## The role**Agency Governance & Competence Manager** **NFU Mutual Ayr & Stranraer Agency** **Location: Field-based across Ayr (3 days) and Stranraer (2 days)** **Full-time | Permanent | Competitive Salary + Benefits** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices **About the Agency** As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Ayr & Stranraer Agency. **About the Role** **Training & Competence** • Lead, maintain, and continuously develop the agency’s T&C scheme in line with NFU Mutual and FCA requirements. • Monitor adviser performance through regular observations, case reviews, and call-listening activity. • Deliver structured feedback and coaching to help individuals strengthen both compliance behaviours and soft-skill capability. • Identify development needs and create tailored learning plans to improve quality, capability, and consistency across the team. **Leadership & Collaboration** • Work closely with the Senior Partner to shape agency strategy relating to quality, capability, and risk. • Support advisers and staff through ongoing coaching, guidance, and training. • Build strong working relationships with both Ayr and Stranraer teams to embed a culture of professionalism and continuous improvement. **About You** **The ideal candidate will bring:** • A proven background in a similar compliance, QA, T&C, or regulated auditing role (e.g., sales call auditing, adviser coaching, training quality assurance). • A deep understanding of FCA-regulated environments, preferably within financial services or insurance. • Strong coaching and communication skills, with the ability to influence, support, and challenge constructively. • Credibility, confidence, and the ability to operate independently in a senior capacity. • High levels of organisation, judgement, and personal integrity. • A full UK driving licence and willingness to work across both sites weekly. **What we Offer** • Competitive salary and performance-related bonus • 26 Annual Days Leave + Bank Holidays • Access to YuLife Health & Wellbeing App • Group Life Cover – 2 x Salary • Nest Pension scheme contributions • Full training and ongoing professional development **How to Apply** If you’re driven, personable, and ready to be part of a successful and growing local agency, we’d love to hear from you. Please send your CV and a short covering note to linda\[e-mail]## Closing Date Friday 30th January 2026.**Please note you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.**Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.