Aftersales Tech & Customer Service Lead

KGM Motors; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading vehicle import firm in the United Kingdom is seeking a Head of Technical and Customer Service to lead the Aftersales team. This role involves coaching team members, managing customer enquiries, and ensuring vehicle compliance. Ideal candidates will have strong technical diagnostic experience, especially in electric vehicles, and a commitment to excellent customer service. Training provided, with a focus on both technical and people management.

Qualifications

• High level technical vehicle diagnostic experience.
• Team management and development experience.
• Experience with electric vehicles (EVs).

Responsibilities

• Coach and lead Customer Service and Dealer Technical Support team.
• Oversee management of customer service and technical enquiries.
• Manage homologation and compliance processes.
• Liaise with factory for recalls and technical bulletins.

Skills

Technical aptitude

Problem-solving skills

Effective communication

Microsoft Office proficiency

Education

Level 3 City & Guilds Motor Vehicle qualification

IMI Level 3 Electric/Hybrid Vehicle System qualification

Job description

A leading vehicle import firm in the United Kingdom is seeking a Head of Technical and Customer Service to lead the Aftersales team. This role involves coaching team members, managing customer enquiries, and ensuring vehicle compliance. Ideal candidates will have strong technical diagnostic experience, especially in electric vehicles, and a commitment to excellent customer service. Training provided, with a focus on both technical and people management.