Aftersales Team Leader — Drive Service Excellence

Pentagon Motor Group; East Midlands; On-site; GBP 49,000; Full time

Job summary

A leading automotive service provider in Derby is seeking a Service Team Leader to manage aftersales operations and ensure excellent customer service. The ideal candidate will have previous experience in the Retail Motor Industry and be capable of leading and motivating a dynamic team. Responsibilities include resource allocation, achieving profit objectives, and identifying opportunities for business development. The role offers a competitive salary of OTE £49,000 plus comprehensive benefits, and promotes a strong team culture within a busy dealership environment.

Benefits

31 days holiday including Bank Holidays

Recommend a Friend Scheme

Retail discounts

Fully funded Nationally Recognised Qualifications

24-hour Employee Assistance Programme

Team member Pension Scheme

Customer Referral Payments

Qualifications

• Previous Aftersales experience in the Retail Motor Industry.
• Familiarity with automotive systems, warranties, and repairs.
• Ability to lead, coach, and motivate a team.

Responsibilities

• Allocate Aftersales resources in a cost-effective manner.
• Achieve negotiated profit objectives within time frames.
• Identify business development opportunities.

Skills

Customer service skills

Leadership

Communication

Organisational skills

Team player mentality

Job description

A leading automotive service provider in Derby is seeking a Service Team Leader to manage aftersales operations and ensure excellent customer service. The ideal candidate will have previous experience in the Retail Motor Industry and be capable of leading and motivating a dynamic team. Responsibilities include resource allocation, achieving profit objectives, and identifying opportunities for business development. The role offers a competitive salary of OTE £49,000 plus comprehensive benefits, and promotes a strong team culture within a busy dealership environment.