Aftersales Administrator

D&F Services, LLC; Manchester; On-site; GBP 21,000 - 23,000; Full time

Job summary

A customer service firm is seeking an Aftersales Administrator in Manchester to provide support for customer orders, manage aftersales inquiries, and assist in repairs. The role requires 2+ years of administrator experience, strong communication skills, and the ability to multitask in a fast-paced environment. Benefits include free parking and a pension scheme, with competitive pay between £21,300 to £23,000 annually.

Benefits

Free Onsite Parking

Company Pension Scheme

Paid Holidays

Qualifications

• 2+ years of experience in administrator duties.
• Excellent communication skills and professional demeanor are essential.
• Ability to manage time effectively and handle multiple tasks.

Responsibilities

• Input data for engineers accurately.
• Respond to customer aftersales issues via phone and email.
• Process orders and generate quotes and invoices.
• Liaise with engineers and Area Sales Managers.

Skills

Administrator duties

Excellent Communication Skills

Time Management

Organised

Professional Manor

Reliable

Experience of using Window Dynamics

Confident of using Word & Excel

Able to Multi-task

Able to deal with a high volume of work

Job description

Aftersales Administrator – D&F Services, LLC

Aftersales Administrator role at D&F Services, LLC

Job Description - After-Sales Support Administrator

Working Hours: 33.5 hours per week / Split between Mon Friday (must work till 5pm on Tuesdays & Fridays)

22 days holiday per year plus bank holidays.

• Based at Woodhouse Lane, Wigan
• Salary between £21,300 to £23,000 depending on experience.

Key Tasks

• Inputting data for engineers very accurately, taking calls from customers with regards to aftersales issues.
• Professionally responding to emails from Caravan Park Operator and Caravan Owners.
• Taking and processing orders from customers.
• Ordering parts required to complete repair work.
• Generating quotes and invoicing goods and services.
• Liaising via telephone, email and face to face with Area Sales Managers and Area Sales engineers.

Key Skills / Experience

• Administrator duties: 2+ years
• Professional Manor
• Reliable
• Organised
• Experience of using Window Dynamics
• Excellent Time Management
• Helpful Nature
• Excellent Communication Skills
• Excellent Telephone Manor
• Confident of using Word & Excel.
• Able to Multi-task
• Able to deal with a high volume of work

You will be the first point of contact for both new and existing customers. You will be expected to provide a swift, informative service to all your customers: Liaising with engineers and Area Sales Managers, logging faults, assigning engineers, ordering parts via our purchasing department. Managing your engineers to ensure their efficiency and productivity. Generate performance measure statistics (within Excel).

Benefits

Free Onsite Parking, Company Pension Scheme, Paid Holidays.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Administrative and Support Services