Administration Assistant (Highways Depot)

Leeds Safe Roads Partnership; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government partnership in Leeds is seeking an Administration Assistant to support their Highways Maintenance team. This role involves providing clerical assistance, engaging in customer service, and maintaining precise records across multiple depots. Candidates should possess strong communication skills and be adept in IT applications while working with flexibility to meet service demands. The role promises a permanent contract with a competitive salary and numerous benefits, making it an ideal opportunity for motivated individuals seeking to thrive in a supportive environment.

Benefits

Competitive salary

Pension Fund membership

Flexible working arrangements

Career development opportunities

Wellbeing support benefits

Qualifications

• Well-developed interpersonal and communication skills, face-to-face and over the phone.
• Ability to work independently and manage deadlines.
• Proficient in using IT applications and systems.

Responsibilities

• Provide clerical support to Highways depots.
• Handle customer queries via phone.
• Maintain and update computer records and files.

Skills

Interpersonal skills

Communication skills

Numerical skills

IT skill proficiency

Customer service experience

Job description

Job title: Administration Assistant (Highways Depot)

Hours: 35

Contract: Permanent

Location: Highways Maintenance Depots (Seacroft, Henshaw and Pottery Fields)

As an Administration Assistant you’ll thrive on supporting to Highways maintenance and the wider service of Highways and Transportation. You'll also excel in customer service, providing the first line of contact for service users by answering general queries over the phone regarding highway maintenance works. We are looking to recruit an enthusiastic, flexible, and motivated person to join the Council’s Highways Technical Administrative Support team.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .

About you

As a Administration Assistant, you will bring to the role:

• Working with high levels of accuracy for tasks such as checking documents, recording numerical and alphabetical information.
• Work unsupervised, using your initiative to adhere to time scales and deadlines and manage your own workload.
• Ability to collate data and use it to produce reports.
• Work flexibly and move within service areas – working at different locations depending on service demand.
• Contract procedure rules, Payroll processing, Recruitment and selection, Children’s safeguarding.

About the role

We are looking to recruit an enthusiastic, flexible and motivated person to join the Council’s Highways Technical Administrative Support team. This is a diverse providing administrative support to Highways maintenance, technical officers and operatives. The successful candidate must be able to input data from different sources accurately into the various highways computerised systems and be able to use Microsoft products such as Word, Excel and Outlook (for email).

Customer Service is a key requirement as the successful candidate will provide the first line of contact for service users by answering general queries over the phone regarding highway maintenance works.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact Elizabeth Wearmouth on 0113 378 7536.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Purpose:

This role is working in the Highways Depot Technical Support team which is responsible for the provision of administrative and clerical support to 3 Highways Depots (Seacroft, Henshaw, Pottery Fields) including payroll documentation for highways operatives, goods ordering and administration of the requirements of the Traffic Management Act. You will be part of a small team responsible for monitoring of the administrative and clerical functions relating to Highways depots activities; deal with telephone enquiries, producing daily reports, maintaining and updating computer records and files .

Our staff use a range of computer programmes and systems to support services which include those working with teams based across the council in a number of different administration roles.

Responsibilities for Grade

• Working with high levels of accuracy for tasks such as checking documents, recording numerical and alphabetical information.
• Identify problems and areas for improvement and offer solutions.
• Work unsupervised, using your initiative to adhere to time scales and deadlines and manage your own workload.
• Carry out administrative duties such as filing, scanning, cash handling, photocopying, mail handling, diary management and arranging meetings.
• Ability to collate data and use it to produce reports.
• Knowledge and experience of adhering to procedures and legislation relating to confidential information.
• Work flexibly and move within service areas – working at different locations depending on service demand.
• Willing to abide by the Council’s Equal Opportunities and Health and Safety Policies.
• Willing to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development.

The above list is not exclusive or exhaustive, and the service may require the job holder to undertake duties commensurate with the level of the role. The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Skills Required

• Well-developed interpersonal and communication skills, including face-to-face, telephone and written communication skills.(A/I)
• Work with, and within, multiple teams and contribute to its development with suggestions for new ways of working. (A/I)
• Work on you own and use your initiative to adhere to timescales and deadlines. (A/I)
• Knowledge of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information. (A/I)
• Good numeracy and literacy skills and the ability to deal with complex tasks with support. (A/I)
• An understanding of the importance of providing excellent customer services and experience of dealing positively with challenging situations. (A/I)

DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.

Skills Required

• g. Contract procedure rules, Payroll processing, Recruitment and selection, Children’s safeguarding (A/I)