1st / 2nd Line Support Engineer

Taishi Consulting; High Wycombe; On-site; GBP 28,000 - 30,000; Full time

Job summary

A growing tech consultancy in High Wycombe seeks a dedicated 1st / 2nd Line Support Engineer. This office-based role involves providing friendly technical support and helping users with system setups. Ideal candidates should have previous experience in IT support, possess excellent communication skills, and be enthusiastic about assisting non-technical users. Join a dynamic team focused on delivering top-notch customer service. Salary ranges from £28,000 to £30,000 with full benefits included.

Qualifications

• Experience in providing 1st / 2nd line IT support.
• Strong communication and customer service skills required.
• Ability to assist non-technical users effectively.

Responsibilities

• Provide remote support for technical issues.
• Handle inbound calls and manage support queries.
• Diagnose and resolve user issues efficiently.
• Support new users with system setup and training.

Skills

Excellent communication

Customer service skills

1st / 2nd line IT support experience

Job description

Location: High Wycombe

Salary: £28,000 - £30,000 + Full Benefits

This is a great opportunity for you, a customer-focused 1st / 2nd Line Support Engineer to join a thriving organisation based in High Wycombe.

This role is office-based Monday to Friday, working with a great team.

The Role of 1st / 2nd Line Support Engineer

You’ll be the first point of contact for users, providing friendly and effective technical support across business systems (EPOS – nice to have, not essential).

Key Responsibilities Include

• Providing 1st and 2nd line remote support
• Handling inbound calls and support queries
• Diagnosing and resolving issues, escalating where required
• Supporting new users with system setup, walkthroughs and remote training

What We’re Looking For as a 1st / 2nd Line Support Engineer

• Experience in 1st / 2nd line IT support
• Excellent communication and customer service skills
• Confident working with non-technical users
• Someone who goes the extra mile

Nice to have: EPOS or retail experience, but not essential.

If you enjoy helping people and want to be part of a growing 1st / 2nd Line Support Engineer team, please send your CV today.