Customer Service jobs in Canada

As Sr. Solutions & Services Executive for SSG Global System Integrators you will be responsible for selling an expanding portfolio of services and commercial solutions, along with award-winning Lenovo’s PCs in partnership with Global system integrators.

Key Responsibilities:

1. Work with Lenovo GA & GSI sales management to develop Joint value proposition, and GTM strategies for GSIs
2. Establish DaaS MSA with focus GSIs: Products, Services, and Financing
3. Identify, develop, and close large complex opportunities within the NA region across multiple GSI partners
4. Responsible for growing sales in partnership with GSIs in NA
5. Achieve sales objectives for Lenovo while driving growth across multiple product sets
6. Develop, implement, and execute an effective sales strategy to achieve sales goals
7. Develop C-level relationships and serve as a trusted consultant to both end customers and GSI alliance teams
8. Understand and adapt to Lenovo’s ongoing product and services developments and how to incorporate them into an 'as a Service' model
9. Lead a cross-functional team within the company to keep deals moving through the funnel
10. Ensure that our GSIs and customers receive world-class sales and customer service

Job Responsibilities:
We're looking to add talented individuals who are self-motivated and desire boundless opportunities, to join us. Come share in the discoveries that are forged from our shared achievements at Lenovo as we drive the next generation in technology.

You will need to have knowledge and experience in developing relationships and GTM strategies with Global System Integrators. Ideally, you will understand PC services that include but are not limited to: Deployment Services, Help Desk Support, Service Contract Upgrades, Protection Services, Migration Services, and Maintenance along with professional services that are required to Design, Deploy, and Support client products.

You will attain sales targets through driving new business and evangelizing Lenovo’s Device as a Service offering in partnership with Focus GSIs. You will need to demonstrate the ability to take initiative and provide leadership in a growing business. You will need to have a successful track record of selling services and complex solutions that enable or enhance a PC hardware sale. You will champion the innovative power of our products to make companies more productive, collaborative, and transformative. You will need to understand Lenovo’s portfolio of award-winning products and develop strategies to help new and existing GSIs find and implement the best solutions for their customers.

In this role, the NA GSI DaaS Pursuit Lead will be expected to drive their sales calls, while also attending joint calls with sales team members at all levels of the customer organization. This is a client-facing sales role requiring deep industry experience, the ability to identify, cultivate, and close net new business, and expertise working on large deals at the C level.

7+ years of successful Enterprise technology sales are required

Demonstrated track record of top performance with a multi-million-dollar quota

In-depth knowledge of 'as a Service' models and their value proposition

Direct experience in the IT Services Industry focused on PCs or 'As a Service' type consumption models

Preferred Requirements:

• Experience with MS Dynamics, Salesforce & ServiceNow
• Consumption-based sales experience in SaaS, DaaS, or Cloud Services
• MBA or Advanced technical degree
• Strategic mindset and sound business acumen are required, along with effective decision-making, contract negotiation, and partner management skills

Travel estimated at up to 50% maximum, subject to local and global Covid-19 regulations and company policy and safety guidelines.

You will report to DaaS GSI Director

What Lenovo can offer you:

• Opportunities for career development & growth
• Opportunity to have an impact and bring your added value
• Access to various trainings
• Performance-based rewards
• The base salary range budgeted for this position in CA, CO, Jersey City - NJ, NV, Ithaca - NY, NYC, WA, is $160 - $190k. Individuals may also be considered for bonus and/or commission. Lenovo’s various benefits can be found here: Lenovo Benefits

In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 7/31/24. This applies to internal and external candidates.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.