Customer Care Representative jobs in Canada

Job Purpose

This position is responsible for the management of Sales & Distribution Department activities including its planning and execution in line with the annual hotel strategy and business plan with the main target to achieve/exceed the target.

Primary Responsibilities

• Responsible for sales management and activities in Jakarta area, Indonesia.
• Achieve the daily targeted number of sales calls effectively.
• Develop business leads update for the Hotel on a timely basis.
• Prepare a monthly list of accounts to penetrate for the following month.
• Plan a minimum of 2 site inspections/entertainment meetings per week with qualified potential accounts or new accounts.
• Prepare a monthly action plan to maximize the production of the main market segment.
• Perform a monthly review of account profile on room nights production with their average rate and catering business productions.
• Monitor competitors’ rate strategy, account penetration, and marketing activities to maintain a competitive edge.
• Fully responsible for accounts under his/her management; including business production, updating profile, and contracting or renewing contracts.
• Update management on VIP arrivals and meet and greet accordingly.
• Up-sell, cross-sell, and promote Hotel facilities & services at every available opportunity to maximize sales revenue.
• Conduct negotiations to achieve the best profit and rates for the Hotel.
• Attend hotel clients and local community business events to network and maintain high visibility.
• Update Director of Sales & Distribution on market trends and business leads.

Team Management

• Interview, select, and recruit direct reports when necessary.
• Identify and develop team members with potential.
• Conduct performance reviews with the team.
• Constantly monitor team members’ appearance, attitude, and degree of professionalism.
• Develop, conduct, maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Knowledge and Experience

• Diploma in Tourism / Hospitality Management.
• Minimum of 2 years of experience in a similar capacity with proven track records.
• Excellent reading, writing, and oral proficiency in the English language.
• Proficient in Microsoft Office applications, especially MS Outlook, Excel, Word & PowerPoint.
• Strong leadership, interpersonal, and training skills.
• Good communication and customer contact skills.
• Service-oriented with an eye for details.
• Ability to work well in stressful & high-pressure situations.
• A team player & builder.
• Well-presented and professionally groomed at all times.