Virtual Relationship Manager

UAE Posted 2 months ago Expires in 15 days Ref: JB5258089

Responsibilities

• Achieve budgeted sales and service targets within acceptable risk standards.
• Regularly review customer portfolio to identify potential sales/business opportunities and cross-sell existing products.
• Manage a designated portfolio of customer relationships to address customer needs, ensuring that the overall service provided aligns with customer expectations and the terms of the service offer.
• Complete all tasks within timescales and with a high degree of accuracy, while providing excellent customer service to both external and internal customers and adhering to all appropriate processes and procedures.
• Comply with the Staff Code of Conduct at all times to present a positive image of the Bank to all customers.
• Ensure that the business is booked according to laid down procedures and guidelines, performing due diligence regarding money laundering and other regulatory requirements.
• Provide specialist information, guidance, and advice to customers to resolve queries and achieve customer satisfaction.
• Perform any other duties or tasks as required by the line manager to support the efficiency and output of the department.

What You Should Have

• Oral Communication: Explains or presents factual information clearly and concisely, avoiding jargon.
• Negotiation: Communicates and influences others to arrive at mutually agreeable solutions.
• Sales: Persuades others to accept products, services, or ideas to satisfy specific needs.
• Product and Services Knowledge: Good knowledge of relevant products and services, able to recognize options that match business/customer needs.
• Self/Work Organization: Plans, coordinates, and controls work and resources effectively.

Skills

What We Are Looking For:

• Strong relationship-building abilities
• Knowledge of banking products and services
• Proficiency in virtual communication tools
• Ability to work independently
• Sales and negotiation skills
• Problem-solving and decision-making abilities
• Time management and organizational skills
• Adaptability and flexibility in a fast-paced environment