Virtual Relationship Manager

National Bank of Ras Al Khaimah PSC; United Arab Emirates; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player in the banking sector is seeking a motivated individual to drive sales and enhance customer satisfaction. This role focuses on building strong relationships with clients while ensuring compliance with regulatory standards. You will have the opportunity to work independently, utilizing your negotiation and problem-solving skills to meet customer needs and achieve business goals. If you're looking for a dynamic environment where you can thrive and make a real impact, this position is perfect for you.

Qualifications

• Strong relationship-building abilities and knowledge of banking products.
• Proficient in virtual communication and able to work independently.

Responsibilities

• Achieve sales and service targets while managing customer relationships.
• Provide guidance and advice to customers for satisfaction.

Skills

Relationship Building

Knowledge of Banking Products

Virtual Communication Tools

Sales Skills

Negotiation Skills

Problem-Solving

Time Management

Adaptability

Job description

UAE Posted 2 months ago Expires in 15 days Ref: JB5258089

Responsibilities

• Achieve budgeted sales and service targets within acceptable risk standards.
• Regularly review customer portfolio to identify potential sales/business opportunities and cross-sell existing products.
• Manage a designated portfolio of customer relationships to address customer needs, ensuring that the overall service provided aligns with customer expectations and the terms of the service offer.
• Complete all tasks within timescales and with a high degree of accuracy, while providing excellent customer service to both external and internal customers and adhering to all appropriate processes and procedures.
• Comply with the Staff Code of Conduct at all times to present a positive image of the Bank to all customers.
• Ensure that the business is booked according to laid down procedures and guidelines, performing due diligence regarding money laundering and other regulatory requirements.
• Provide specialist information, guidance, and advice to customers to resolve queries and achieve customer satisfaction.
• Perform any other duties or tasks as required by the line manager to support the efficiency and output of the department.

What You Should Have

• Oral Communication: Explains or presents factual information clearly and concisely, avoiding jargon.
• Negotiation: Communicates and influences others to arrive at mutually agreeable solutions.
• Sales: Persuades others to accept products, services, or ideas to satisfy specific needs.
• Product and Services Knowledge: Good knowledge of relevant products and services, able to recognize options that match business/customer needs.
• Self/Work Organization: Plans, coordinates, and controls work and resources effectively.

Skills

What We Are Looking For:

• Strong relationship-building abilities
• Knowledge of banking products and services
• Proficiency in virtual communication tools
• Ability to work independently
• Sales and negotiation skills
• Problem-solving and decision-making abilities
• Time management and organizational skills
• Adaptability and flexibility in a fast-paced environment