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Vice President - Customer Relationship Management

Rashi Chaudhary

Dubai

On-site

AED 80,000 - 150,000

Full time

4 days ago

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An established industry player is seeking a VP of CRM to lead strategic initiatives aimed at enhancing customer experiences. This pivotal role involves developing and executing CRM strategies, optimizing processes, and managing key stakeholder relationships. The ideal candidate will possess elite customer handling skills and a strong analytical mindset to drive continuous improvement. Join a dynamic team where your leadership will shape the future of customer relationship management and foster long-term relationships with elite clients.

Proven experience in developing and executing CRM strategies.
Strong leadership skills with a focus on customer service excellence.

Develop and execute CRM strategies to enhance customer experiences.
Lead and mentor the CRM team to foster a culture of excellence.

Elite Customer Handling

CRM Strategy Development

Stakeholder Management

Team Leadership

Data Analysis

VP CRM

Need someone with Elite customer Handling (Face to face).

Key Responsibilities:

- Strategic Leadership: Develop and execute CRM strategies that align with the organization's business objectives, aiming to enhance customer experiences and foster long-term relationships with elite clients.

- Process Optimization: Re-engineer existing CRM processes and introduce new initiatives to address challenges such as project delays, sales discrepancies, and payment plan management.

- Stakeholder Management: Collaborate with internal teams and manage relationships with key stakeholders to ensure seamless communication and service delivery.

- Team Leadership: Lead, mentor, and develop the CRM team, fostering a culture of excellence and continuous improvement in customer service.

- Analytical Oversight: Utilize data-driven approaches to monitor CRM performance, analyze customer feedback, and implement improvements based on insights.

- Strategic Planning: Provide strategic guidance to anticipate future CRM initiatives, ensuring alignment with market trends and customer expectations.

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Vice President - Customer Relationship Management

Rashi Chaudhary

Dubai

On-site

AED 80,000 - 150,000

Full time

Job summary

Qualifications

Responsibilities

Skills

Job description