Operations Lead- Cards

Shou; Dubai; On-site; AED 400,000 - 500,000; Full time

Job summary

A financial technology company in Dubai seeks a Card Operations Lead to manage card operations processes, ensuring reconciliation and settlement for Mastercard accounts. The role includes training teams and implementing operational improvements. Ideal candidates will have over 10 years of experience in card operations and strong leadership skills.

Qualifications

• 10+ years of experience in card operations, specifically in reconciliation and settlement processes.
• Strong understanding of Mastercard mandates and reporting requirements.
• Experience in training and developing teams.

Responsibilities

• Manage reconciliation and settlement processes for Mastercard accounts.
• Execute chargeback processes and manage settlements.
• Train card operations and fraud teams on compliance and operational processes.

Skills

Card operations processes

Reconciliation

Settlement processes

Analytical skills

Communication

Tools

Card operations systems (CMS)

General Ledger management

Job description

Relevant experience: 10 years+ in Card Operations

Mandatory experience:

• Focus on reconciliation, settlement, andimplementation of Mastercard mandates.
• Proficiency in English; knowledge of additionallanguages (Arabic) is a plus.

Purpose of Job:

The Card Operations Lead will play a pivotal role in managing card operations processes, ensuring seamlessintegration of systems for daily operational activities. This role involves reconciliation and settlement processesfor Mastercard accounts, chargeback processes, and quarterly reporting for the schemes. The candidate willalso be involved in testing transactions, clearing, and settlement processes, and resolving issues with thetechnology team.

Tasks:

Core Responsibilities and Accountabilities:

• Execute card operations processes and integrate systems for daily activities.
• Analyse Mastercard / Scheme mandates and support the implementation of changes to align with saidmandates.
• Manage reconciliation and settlement processes for Mastercard accounts
• Execute chargeback processes for accounts and manage settlements.
• Prepare quarterly reports for the schemes.
• Test transactions, clear transactions, and manage settlement processes.
• Identify and resolve issues with the technology team.
• Manage General Ledgers (GLs) for accounts for nostro settlements, income, and expense recognitions, and chargebacks.
• Train card operations and fraud teams on scheme mandates, chargeback processes, compliance, operational processes, and reconciliation and settlement processes.
• Streamline existing processes, including automation, to reduce time consumption and errors through training and new methodologies.

KPIs

• Successful execution of card operations processes
• Accurate and timely reconciliation and settlement.
• Reduction in chargeback processing time and errors.
• Timely and accurate quarterly reporting
• Effective training and upskilling of the card operations and fraud teams
• Improved efficiency and reduced time consumption for operational activities

Knowledge and Experience

• Extensive experience in card operations, specifically in reconciliation, settlement, and chargeback processes.
• Strong understanding of MC accounts and related processes.
• Experience with Mastercard mandates and reporting requirements.
• Proven track record of identifying and resolving operational issues.
• Experience in training and developing teams

SKILLS

Technical requirements:

• Proficiency in card operations systems (CMS) and software.
• Knowledge of reconciliation and settlement processes for Cards.
• Familiarity with General Ledger (GL) setup and management.
• Experience with transaction testing and settlement processes.

Non-technical requirements:

• Strong analytical and problem-solving skills.
• Excellent communication and training abilities.
• Ability to work collaboratively with technology teams.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to streamline processes and implement new methodologies.