Senior Director, Web Development

Marriott International, Inc.; Bethesda (MD); On-site; USD 150,000 - 180,000; Full time

Job summary

A leading hotel chain is seeking a Senior Director of Web Development to lead technology initiatives in alignment with Digital strategy. The ideal candidate will have extensive experience in product management and technology leadership, focusing on client satisfaction and innovation. This role requires managing development projects and guiding teams towards effective service delivery. A background in the Adobe stack and agile development practices is preferred.

Qualifications

• 8+ years’ experience in product management or related function.
• 3+ years’ experience leading cross-functional teams.
• Experience managing budgets over $2M.

Responsibilities

• Provide application development leadership for Digital strategy.
• Collaborate with technology leaders and business partners.
• Manage application development projects and ensure adherence to processes.

Skills

Product management

Technology leadership

Analytical skills

Client satisfaction focus

Agile development practices

Budget management

Education

Undergraduate degree in Marketing, eCommerce, Engineering or related field

Tools

Adobe stack (Experience Manager, Target)

Adobe Analytics / Omniture

Web/app/API technologies

Job description

Senior Director, Web Development – Marriott International

Job Summary
Provides application development leadership for the implementation of key technology initiatives that drive Marriott International's Digital strategy in a fast‑paced, mission‑critical environment. This role will be responsible for advancing Marriott’s Digital platform in alignment with our core business objectives and enterprise architecture principles.

Fosters innovation and manages the application development team with a focus on promoting client satisfaction. Collaborates with other technology leaders, business partners and promotes agile application development practices and processes across the enterprise. Establishes and manages continuous improvement efforts in technical project management, software engineering & testing automation to improve quality, scalability, and adoption of Marriott’s Web platform.

Candidate Profile

• Education and Experience – Required
  • Undergraduate degree in Marketing, eCommerce, Engineering, related field, or equivalent
  • 8+ years’ experience in product management, strategy, or related function; portion of that experience leading or managing technology products
  • 3+ years’ experience leading direct reports and cross‑functional teams with P&L responsibility
  • 8+ years Web / Mobile / Digital/ Technology experience; direct experience with consumer landscape and web technology platforms
  • Solid understanding of conversion rate optimization and how to maximize revenue
  • Direct management of complex budgets in excess of $2M
  • Demonstrated ability to lead, influence, and collaborate effectively in a matrix‑managed environment
  • Strong analytical, organizational, and problem‑solving skills
  • Customer‑obsessed mindset that capitalizes on user data
  • Global mindset that balances global solution orientation with local market awareness
• Preferred
  • Product experience leading or managing apps and technology solutions, leveraging the Adobe stack (Experience Manager, Target)
  • Experience implementing AI centric workflows
  • Scaled agile development experience (SAFe)
  • Experience with Adobe Analytics / Omniture and mobile analytics
  • Experience with ecommerce browse and contextual discovery
  • Experience translating global solutions for local markets
  • Proficiency with web/app/API technologies and UI design
  • Experience developing consumer‑facing digital platforms
  • Preference for skills in SQL, Omniture, A/B and multi‑variate testing
  • Strong presentation, negotiation, and persuasion skills
  • Deep empathy for guest travel needs

Core Work Activities

• Managing Application Development Standards, Processes, and Tools
  • Facilitate consistency of service delivery across client groups
  • Implement SDLC standard tools and processes for waterfall and agile development
  • Monitor projects for adherence to defined application development processes
  • Communicate application development policy changes that affect operations
• Managing Day‑To‑Day Relationships with Teams
  • Manage application development projects in partnership with IT teams, business partners and providers
  • Provide project management and oversee effective reporting within the development team
  • Lead project reviews and manage day‑to‑day relationships with all IT teams
  • Drive timely resolution of escalated service delivery problems
  • Improve service level reporting and validate service levels meet business needs
• Implementing and Managing Continuous Improvement Program
  • Drive adoption of CMMi or similar metrics to demonstrate continuous improvement
  • Respond to feedback and improve client satisfaction

Equal Opportunity – At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.