Sales Professional - Inside Sales

Sci Corp; Miami (FL); On-site; USD 72,000 - 100,000; Full time

Job summary

A leading service provider in cemetery arrangements in Miami seeks a Family Service Counselor to serve client families by facilitating at-need and pre-need arrangements. Ideal candidates will have strong customer service skills, be able to manage leads effectively, and cultivate relationships with families. This full-time role offers a competitive compensation structure, including a base pay during training transitioning to commission-based earnings.

Qualifications

• 1-2 years of customer service or sales experience preferred.
• Must pass the Company’s internal presentation certification within 30 days of hire.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Prospect clients for at least 1-2 hours daily.
• Respond respectfully to client inquiries.
• Collaborate with funeral directors and staff for seamless service.

Skills

Empathy

Customer service skills

Communication

Education

High school diploma or equivalent

1-2 years of college or equivalent

Job description

Overview

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive, and professional manner
• Connects with families through listening, honest communication, and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and/or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and/or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work several evenings and/or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours, but at times, must have the ability to work up to 12 hours a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation

The estimated total target compensation for this position in the first year typically ranges from $72,800 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

For up to 48 weeks, as an Inside Sales New Hire, you will receive an hourly base rate beginning at $35.00 per hour, subject to applicable taxes and withholdings. This base rate will be reduced by $2.00 per hour every four hours over your first forty-eight (48) weeks of employment. During the training period, you are eligible for sales incentives that should increase month by month as your skills and experience build.

After the twelve-month training period, and contingent on the Company’s determination that you have completed the training program, unless otherwise requested by and mutually agreed upon earlier, your position and compensation will transition to a plan comprised of an hourly rate plus commissions, consistent with our Family Service Counselor role.

Please note that this compensation structure is designed to support your development as you build experience.

#SCI

Postal Code: 33177

Location: Woodlawn Park Cemetery West, US-FL - Miami

Job Location: US-FL - Miami

Job Profile ID: S00166

Time Type: Full time