Residential Supervisor-Safe Haven

TC Industries Of Canada Company; Boston (MA); On-site; USD 61,000 - 77,000; Full time

Job summary

A leading nonprofit organization in Boston is seeking a Residential Supervisor for its Safe Haven department. This role involves overseeing housing operations for individuals with severe mental health issues. Responsibilities include supervising staff, coordinating coverage, and ensuring compliance with regulations. Candidates must have relevant educational qualifications, extensive supervisory experience, and strong interpersonal skills. The position offers competitive compensation and a supportive work environment.

Qualifications

• Valid MA Driver’s License required.
• 5+ years experience supervising others in a human services setting.
• Experience with individuals diagnosed with mental health and substance use issues.

Responsibilities

• Oversee housing operations for Safe Haven programs.
• Supervise eleven Residential Counselors.
• Coordinate staff coverage and manage schedules.

Skills

Supervision

Communication

Problem solving

Education

Associate’s Degree in Human Services or Psychology

Bachelor’s Degree in Human Services or Psychology

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Schedule

40 hours, Monday - Friday, 8:30am - 5pm

Salary

$61,464.00 - $76,830.00 annually (Salary ranges provided are based on relevant experience and skill set)

Location

8 Church Street, Dorchester

Summary of the Position

The Residential Supervisor position is part of the leadership team of the Safe Haven department at Pine Street Inn and is responsible for overseeing the housing operations of the three (3) Safe Haven programs using a Safe Haven Stabilization model. The program is a transitional program that houses 31 participants with severe and persistent mental health issues and is funded by the Department of Mental Health. The Residential Supervisor is responsible for directly supervising eleven Residential Counselors, which includes hiring, evaluating, training and supporting them within the Mission of the Organization. The Residential Supervisor will coordinate staff coverage for the programs, manage the staff schedules, and manage the work assignments for all direct reports. The Residential will also monitor and ensure compliance with contracting and licensing requirements. The incumbent will be self‑motivated, with solid communication skills, and will be capable of contributing to the development of policies, procedures, and plans. The incumbent will also mediate conflicts between program participants and support them as necessary. The Residential Supervisor will need to be a team player and collaborator as well as have strong supervisory skills and coordinate services with other departments within the Behavioral Health division. This position requires a great deal of organization, flexibility in scheduling, tact, diplomacy, and creative problem solving in order to maintain our positive working relationships with our colleagues and neighbors.

Requirements

Education/Training:

• Associate’s Degree in Human Services or Psychology or a related field [can be substituted for High School Diploma and at least 5 years of equivalent experience in a social service setting]
• Valid MA Driver’s License
• Computer skills, including Microsoft Word, Excel and Outlook
• CPR and First Aid certification required within 6 months of hire.

Preferred:

• Bachelor’s Degree in Human Services or Psychology or a related field

Knowledge/Experience

Required:

• Minimum of (5) years’ experience supervising others in a human services setting; a Bachelor’s Degree in Human Services or Psychology or a related field can be substituted for a minimum of (3) years’ experience supervising others in a human services setting
• Minimum of (5) years’ experience working with individuals diagnosed with mental health issues and substance use issues required
• Minimum of (5) years’ experience working with homeless individuals
• Familiarity with the concepts of psychosocial rehabilitation and consumer empowerment
• Experience in best practices such as: Motivational Interviewing and Trauma–Informed Care
• Valid Massachusetts Drivers License

Preferred:

• Previous experience working with chronically homeless populations with tri‑morbidities (i.e., mental illness, substance abuse, medically compromised) and with Department of Mental Health clients
• Familiarity with the Metropolitan Boston public and private mental health system