Product Planning Program Manager

Carnival Cruise Line; Miami (FL); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading cruise line company based in Miami is seeking a Program Manager to develop and maintain a new planning and program management system. This role involves creating tools for managing complex processes, reporting to stakeholders, and leading cross-functional teams. The ideal candidate has over 5 years of program management experience and a relevant bachelor's degree. This position requires a combination of in-office and remote work, and comprehensive benefits are offered.

Benefits

Health Benefits

401(k) Plan with Company Match

Paid Time Off

Complementary Stand-By Cruises

On-site Fitness Center

Qualifications

• Bachelors in Business Management, Operations Management, Industrial Engineering, Finance, IT, Consulting, or related fields.
• 5 + years of experience program management, project management, product development or operations having to manage multiple large projects through a digital platform.

Responsibilities

• Create and maintain tools independently for managing large, complex processes.
• Provide weekly/monthly status reports and dashboards.
• Partner with Shipboard Operations Analytics to generate useful metrics.
• Manage cross-functional teams and ensure clear accountability.
• Lead onboarding and manage business relationships with key partners.
• Create and maintain a system for tracking innovative concepts.
• Build and maintain shared workspaces for collaboration.

Job description

This role is responsible for conceptualizing, developing and maintaining a brand-new planning and program management system encompassing new builds, hotel refurbishments and port destinations. This includes creating and maintaining tools to support decision making, resource allocations, consulting with key project stakeholders, recommending actions, and ensuring that projects are completed on time/on budget while meeting measurable goals.

Responsibilities

• Create and maintain tools independently in a digital platform for the purposes of managing large, complex processes in a fast-paced environment encompassing, planning, responsibility assignment, timelines, budgets, approvals, commitment and milestone tracking.

• Provide weekly / monthly status reports and dashboards. Develop from scratch and regularly update as needed. Provide regular updates to stakeholders and senior levels of executive leadership on Brand Experience and Product Development workstreams.

• Partner with Shipboard Operations Analytics to analyze qualitative and quantitative data from Carnival databases and other sources to generate useful metrics as needed.

• Manage cross-functional teams. Ensure that there is a clear understanding of who is doing what across stakeholders from various departments that are participating in product development including clear expectations of accountability, responsibility and deadlines for all workstreams – Follow up with stakeholders as needed to identify and alleviate bottlenecks.

• Lead onboarding and manage business relationships with key partners including brand and project orientations, vendor set-up, contracting and deliverable, payment and budget tracking.

• Create and maintain a system and process for identifying, prioritizing, tracking and evaluating innovative concepts from various sources including shipboard and shoreside team members, market research and consumer insights.

• Build and maintain shared workspaces and team sites to foster efficient collaboration.

Qualifications

• Bachelors in Business Management, Operations Management, Industrial Engineering, Finance, IT, Consulting, or related fields

• 5 + years of experience program management, project management, product development or operations having to manage multiple large projects through a digital platform

Knowledge, Skills, and Abilities

• Experience with MS Project or equivalent.

• Proficiency in Microsoft Office, advanced in Excel, Project, Visio and PowerPoint.

• Requires regular use of collaborative and communication platforms such as Microsoft Teams, SharePoint.

• Strong analytical, verbal, written and presentation skills. Ability to interpret data, formulate business questions and make recommendations.

• Understanding of the complete ecosystem that makes up a guest experience including the operational requirements needed to support it.

• Ability to build strong relationships and solicit cooperation from individuals in a variety of roles making up a cross-functional team needed to take a project from vision to reality.

• Must take initiative, demonstrate ownership, work with minimum supervision, multi-task and balance numerous evolving priorities; strong organizational skills and agility are critical.

• General understanding of how to read architectural drawings, material specifications and/or take measurements on drawings using programs on AutoCAD or PDF based programs such as BlueBeam Revu.

Physical Demands

Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout facilities. May need to stand for long periods of time.

Travel

Less than 25% with shipboard travel likely

Work Conditions

Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery. Attend Dry docks, shipyards and/or project sites.

Work Location

This position is classified as “in-office.” It requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Compensation and Benefits

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:

• Cost-effective medical, dental and vision plans

• Employee Assistance Program and other mental health resources

• Additional programs include company paid term life insurance and disability coverage

• Financial Benefits:

• 401(k) plan with company match

• Employee Stock Purchase plan

• Paid Time Off

• Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.

• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.

• Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.

• Other Benefits

• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

• Personal and professional learning and development resources including tuition reimbursement

• On-site Fitness center at our Miami campus

About Carnival Cruise Line and Equal Opportunity Statement: Carnival is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable law.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. For more information, see the following resources:

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf