Life Sciences CRM Architect - Global Salesforce

Slalom, LLC; Michigan; On-site; USD 155,000 - 189,000; Full time

Job summary

A leading business consulting firm located in Michigan is seeking a Life Sciences CRM Architect. In this role, you will lead Salesforce transformation projects, ensuring exceptional client experiences and optimizing processes in the Life Sciences sector. Candidates should have at least 5 years of relevant experience and excellent communication skills. The position offers a competitive salary and comprehensive benefits.

Benefits

401(k) with a match

Subsidized health, dental, & vision coverage

Meaningful time off and paid holidays

Qualifications

• 5+ years of CRM industry experience or 5+ years of industry experience in Life Sciences.
• Minimum 5 years of Life Sciences CRM experience (Veeva, Salesforce, or OCE).
• Proven ability to design and optimize business processes.

Responsibilities

• Serve as the technical leader for Life Sciences CRM projects.
• Lead functional and business process teams.
• Translate business requirements into well-architected solutions.

Skills

CRM industry experience

Life Sciences experience

Client-facing communication skills

Tools

Salesforce

Veeva

Job description

Life Sciences CRM Architect - Global Salesforce role at Slalom

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Who You’ll Work With

In our Salesforce business, we help our clients bring the most impactful customer experiences to life by putting our clients at the center of their transformation story. We are passionate about building a diverse and inclusive team, recognizing that diverse members who celebrate their authentic selves build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry specialists, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.

What You’ll Do

Job Title: Life Sciences CRM Architect - Global Technology
As a Salesforce subject matter expert and life sciences technologist, you take responsibility for exceptional client delivery, proposal development and solution design, supporting new business opportunities, and knowledge management. You work closely with the Product Owner and Technical Architect to understand requirements and enable the authoring/development of quality solutions that meet the requirements. You understand the shift in how reps interact with HCPs, the opportunity to simplify the process of getting patients on therapy, and how pharmaceutical and medical device companies use technology as an enabler to value for their people and processes. Above all, you want to build that platform that helps bring therapies and information to patients and HCPs faster, ensuring better health outcomes.

Responsibilities

• Serve as the technical leader for Life Sciences CRM projects onsite at enterprise client locations
• Lead functional and business process teams
• Translate business requirements into well‑architected solutions that best leverage the technological platforms (Salesforce or Veeva) and products
• Provide detailed level‑of‑effort estimates for proposed solutions and articulate the benefits and risks to a solution’s feasibility and functionality
• Provide hands‑on, expert‑level technical assistance to developers
• Design and manage the execution of test plans to ensure a quality solution is delivered
• Follow and understand new Life Sciences CRM product and technical capabilities resulting from product releases and acquisitions
• Provide expertise during sales efforts to collaboratively design elegant, functional solutions for our clients and estimate the technical level of effort
• Develop solutions and go‑to‑market perspectives that solve real problems for pharmaceutical and medical technology companies
• Participate in marketing events (e.g., conferences, industry events, sales meetings)
• Demonstrate thought leadership through publishing, public speaking and client presentations
• Coach and mentor junior technical and functional team members

What You’ll Bring

• 5+ years of CRM industry experience or 5+ years of industry experience in Life Sciences
• Minimum 5 years of Life Sciences CRM experience (Veeva, Salesforce, or OCE) and extensive (3‑5+ years) experience with declarative software configuration in Life Sciences
• Proven ability to design and optimize business processes and integrate business processes across disparate systems
• Excellent client‑facing written and oral communication skills
• Active technology certifications or ability to achieve relevant certifications upon hire

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid‑market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together we can move faster, dream bigger, and build better tomorrows for all.

Compensation And Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long‑term disability. We also offer a yearly $350 reimbursement account for any well‑being‑related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range for the Principal role is $155,000–$189,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact [e-mail] if you require accommodations during the interview process.

We will accept applications until December 31st, 2025.

Seniority level

Mid‑Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Business Consulting and Services

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