IT Architect, ServiceNow

Copeland LP; Sidney (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading HVACR technology firm in Ohio is seeking a ServiceNow Architect to lead architectural vision, guide technical solutions, and ensure platform optimization for global use. The ideal candidate will have a strong background in ServiceNow, excellent communication skills, and the ability to manage large-scale implementations. This position offers competitive benefits and a commitment to inclusion, aiming for a sustainable future.

Benefits

Medical insurance plans

Flexible time off

401(k) options

Qualifications

• Bachelor’s degree or equivalent experience required.
• 7 years of experience with ServiceNow preferred.
• ServiceNow Certified System Administrator certification required.

Responsibilities

• Guide developers on solution design and integrations.
• Provide hands-on architectural leadership for key initiatives.
• Ensure adherence to ServiceNow best practices.

Skills

ServiceNow architecture

Solution design

System integration

Communication skills

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

ServiceNow

JavaScript

Job description

(such as apply with LinkedIn) and capture some of your activity on the careers site. It doesn’t record any personal details. For more information, please read our and .The ServiceNow Architect will serve as a key partner to the ServiceNow Platform Owner and IT Leadership, while also collaborating closely with developers, analysts, and business stakeholders. This role requires both **high-level architectural vision** and the ability to **guide technical solutions**, ensuring our platform remains scalable, secure, and optimized for global enterprise-wide use.* Ensure a **smooth handoff** to developers by framing clear, technically feasible solution designs grounded in deep knowledge of Copeland’s ServiceNow ecosystem.* Guide developers and analysts on **solution design, integrations, and configuration**, ensuring adherence to Copeland and ServiceNow best practices.* Provide hands-on architectural leadership for key initiatives, including HRSD, ITSM, ITOM, Finance, GRC, SPM, Integration Hub, and Employee Center Pro.* Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).* Strong foundation in systems architecture, which is typically gained from at least 3 years in an architect or lead role.* 3+ years of proven expertise in ServiceNow **architecture, design, and governance** across ITSM and at least one other major product suite (e.g., HRSD, ITOM, ITAM, CSM, SecOps)* Strong knowledge of **ServiceNow development best practices**, including Flow Designer, Integration Hub, scripting (JavaScript, Glide), data model design, and CMDB architecture.* Demonstrated success in delivering **enterprise-scale implementations and integrations**.* Strong understanding of **platform performance, scalability, and security** considerations.* Excellent communication skills, with the ability to engage both technical, non-technical, and executive audiences.* ServiceNow Certified System Administrator (CSA) certification is required, or must be achieved within 180 days of hire.* 7 years of experience with ServiceNow is preferred.* ServiceNow Certified Implementation Specialist (CIS) in at least one area (HRSD, ITSM, ITOM, etc.).* ServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Master Architect (CMA) – highly preferred.* Experience working in **global, multi-region environments**.* Familiarity with **SOX compliance, ITIL framework, Agile / Scrum methodologies, and enterprise governance models**.* Strong track record of collaborating effectively with cross-functional teams and external partners/consultants to drive innovative solutions and achieve enterprise objectives.Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. **Our Commitment to Inclusion & Belonging**At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.