Inside Sales Support

Fronius; Portage (IN); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading technology company in Portage, Indiana, is seeking an Inside Sales Support to assist customers and sales representatives. Responsibilities include creating quotes, processing orders, and maintaining inventory levels. The ideal candidate has a high school diploma, experience in purchasing or order processing, and strong organizational skills. This position offers a variety of benefits, including a flexible work schedule and comprehensive health coverage.

Benefits

Flexible work schedule with hybrid options

PTO available immediately plus 11 paid holidays

Employer matched 401(k)

100% medical, dental, and vision coverage for employees

50% company-paid medical, dental, and vision for family

Employee Assistance Program

Short-Term and Long-Term Disability

Flexible Spending Accounts for Health Care and Dependent Care

Qualifications

• 2 – 3 years’ experience in Purchasing or Order Processing preferred.
• Must be authorized to work and travel in the U.S. and Internationally.
• Ability to multi-task and strong organizational skills.

Responsibilities

• Acts as primary contact for customers and sales representatives.
• Creates quotes for customers and processes new product orders.
• Maintains region warehouse inventory levels and oversees shipping.

Skills

Customer service orientation

Strong attention to detail

Organizational skills

Interpersonal skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Familiarity with ERP systems

Education

High School Diploma or equivalent

Associate's Degree from accredited college or university

Tools

BaaN ERP system

Sales management software

Job description

**Summary**Inside Sales Support assists Fronius customers, Field Sales Representatives, the Technical Support Team and the National Sales Director. This role is responsible for creating quotes for customers, processing new product orders, tracking products throughout the repair cycle, monitoring inventory via an ERP tracking system, and tracking customer details in sales management software.**Tasks and Responsibilities*** Acts as primary contact for customers and Field Sales Representatives, Technical Support Regional Representatives and Head of Sales of the Perfect Welding Business Unit.* Creates quotes for customers and sales representatives.* Receives and reviews customer purchase orders for accuracy.* Enters customer purchase orders into BaaN in OK point quality.* Sends order acknowledgements to customers.* Handles authorization process of customer returns (RGAs), process credit for returned products.* Oversees the service process in the region including warranty, non-warranty, weld tests, good faith visits.* Maintains region warehouse inventory levels and office supply stock.* Oversees shipping and receiving, including ground and freight shipments, preparation of shipping labels and scheduling shipments.* Promotes and supports the “Fronius Way” philosophy.* All other duties as assigned by management**Requirements*** Associates Degree from accredited college or university preferred* High School Diploma or equivalent required* 2 – 3 years’ experience in Purchasing or Order Processing preferred* Must be authorized to work and travel in the U.S. and Internationally* Limited travel* Proficient in Microsoft programs, Word, Excel, and Outlook* Strong attention to detail with emphasis in data entry* Working knowledge of Enterprise Resource Planning Systems (ERP) preferred* Ability to multi-task and strong organizational skills* Ability to function in a fast-paced work environment, both independently and as a team member* Excellent interpersonal and communication skills* Customer service oriented* Ability to read and understand operational procedures and work instructions pertaining to a designated work area* Possess a valid passport, or has the ability to obtain and pay for a valid passport**We offer a generous benefit package including:*** Flexible work schedule with hybrid options* PTO available immediately plus 11 paid holidays* Employer matched 401(k)* Medical, Dental, and Vision covered 100% for employees* 50% company paid Medical, Dental, and Vision for your family* Employee Assistance Program* Short-Term and Long-Term Disability* Flexible Spending Accounts for Health Care and Dependent CareFronius USA, LLC is proud to offer Equal Employment Opportunities and committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.